{"title":"Page d'accueil","description":null,"products":[{"product_id":"hr-conflict-manager-hr-certification","title":"Certification en gestion et résolution des conflits RH (HRCMR) | Intensif de 20 h en direct","description":"\u003c!-- ================================================================= --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- CMI — HRCMR product DESCRIPTION (French)                          --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- Paste into the French Description field via the \"\u003c\u003e\" code view.   --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- Internal links are relative so they resolve under \/fr\/...         --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- ================================================================= --\u003e\n\u003cstyle\u003e\n    .cmi-hrcmr .cmi-hrcmr__cta{background:#0b1f33;color:#fff;padding:18px 22px;border-radius:12px;margin:26px 0;}\n    .cmi-hrcmr .cmi-hrcmr__cta a{color:#f6b93b;font-weight:700;}\n    .cmi-hrcmr .cmi-hrcmr__meta{color:#48607a;font-weight:600;}\n  \u003c\/style\u003e\n\u003cdiv class=\"cmi-hrcmr\"\u003e\n\u003cp class=\"cmi-hrcmr__meta\"\u003eL'intensif virtuel de 20 heures en direct\u0026nbsp;|\u0026nbsp;du 15 au 17 septembre 2026\u003cbr\u003eTarif préférentiel\u0026nbsp;: 847\u0026nbsp;$ US jusqu'au 20 août. Tarif standard\u0026nbsp;: 997\u0026nbsp;$ US.\u003c\/p\u003e\n\u003ch2\u003eArrêtez d'éteindre des incendies. Commencez à résoudre.\u003c\/h2\u003e\n\u003cp\u003eVous êtes la personne qu'on appelle une fois que la situation a déjà dégénéré — le service sous tension, le départ de salarié qui pourrait mal tourner, le désaccord qui s'est durci jusqu'à se bloquer. Vous le gérez mardi\u0026nbsp;; il refait surface vendredi. Cette boucle est épuisante, et c'est un véritable risque pour l'organisation.\u003c\/p\u003e\n\u003cp\u003eHRCMR est conçu pour briser cette boucle. En trois jours en direct, vous passerez de la réaction au conflit à sa \u003cem\u003electure\u003c\/em\u003e — en acquérant le langage précis, les cadres méthodologiques et l'autorégulation qui vous permettent d'aborder une conversation difficile avec un plan plutôt qu'à l'instinct.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eObtenez 20,00 SHRM PDC et 20,00 crédits HRCI — un tiers de votre cycle de recertification triennal, en une seule cohorte.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2\u003eCe que vous saurez faire\u003c\/h2\u003e\n\u003cp\u003eCe programme est bâti autour de ce que vous dites et décidez réellement, dans la pièce. À la fin, vous aurez pratiqué\u0026nbsp;:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLa désescalade tactique\u003c\/strong\u003e — les scripts verbaux qui font baisser la température d'un échange tendu et reformulent l'agressivité en un intérêt d'affaires exploitable.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eL'Inquiry Shift (le virage vers le questionnement)\u003c\/strong\u003e — une séquence de questions structurée qui fait passer une personne de la réactivité à la résolution de problèmes.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLe Resolution Spectrum \u0026amp; la matrice de sélection\u003c\/strong\u003e — une méthode pour choisir la bonne intervention selon votre objectif, le niveau de risque et la capacité des parties à raisonner sur le moment.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLes protocoles de conversations difficiles\u003c\/strong\u003e — des approches structurées pour les recadrages comportementaux, les interventions sur la performance et les départs à fort enjeu, menés avec des limites professionnelles et une traçabilité défendable.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLa résilience et l'autorégulation\u003c\/strong\u003e — comment rester la personne la plus posée de la pièce et empêcher la tension d'une équipe de se propager à tout un service.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLes frictions numériques et hybrides\u003c\/strong\u003e — résoudre les conflits qui se cachent dans les fils Slack et les équipes distribuées, là où le contexte se perd.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLe prisme du risque\u003c\/strong\u003e — lire le conflit comme une exposition organisationnelle, repérer les indicateurs de représailles et intervenir avant qu'une situation ne devienne un grief ou une plainte EEO.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eÀ qui s'adresse ce programme\u003c\/h2\u003e\n\u003cp\u003eSi votre métier est défini par des problèmes humains à fort enjeu, vous êtes au bon endroit\u0026nbsp;:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDirecteurs RH et HR Business Partners\u003c\/strong\u003e — passer d'arbitre à architecte d'une culture plus saine.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpécialistes des relations avec les employés\u003c\/strong\u003e — les praticiens qui pilotent les départs, les enquêtes et les griefs.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponsables risque et conformité\u003c\/strong\u003e — traiter le conflit comme le risque qu'il représente, et le réduire tôt.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponsables People et Opérations\u003c\/strong\u003e — résoudre les frictions d'équipe avant qu'elles ne deviennent une plainte formelle.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDirigeants de PME et d'organismes à but non lucratif\u003c\/strong\u003e — gérer des dynamiques sensibles sans service RH complet derrière eux.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eComment se déroulent les 20 heures\u003c\/h2\u003e\n\u003cp\u003eChaque heure est en direct ou encadrée — rien ici n'est une vidéo que l'on regarde seul.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstruction et pratique en direct (13,5 heures).\u003c\/strong\u003e Trois jours avec un formateur en direct, à travailler des scénarios de pratique représentatifs tirés de situations réelles de RH et de gestion des risques — départs conflictuels, différends entre pairs, frictions d'équipes hybrides, expositions au harcèlement et aux représailles, et enquêtes multipartites. Chacun est pratiqué et débriefé ensemble.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eTravail appliqué entre les séances (6,5 heures).\u003c\/strong\u003e Vous rédigerez vos propres scripts de résolution, construirez vos propres cadres et apporterez vos propres cas réels. Ce travail est revu avec le formateur lors de la séance en direct suivante — ce n'est pas une case à cocher, c'est la matière sur laquelle repose le coaching du lendemain.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLes trois jours\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eJour 1 — Fondations et résolution.\u003c\/strong\u003e L'anatomie de l'escalade, l'Inquiry Shift et le Resolution Spectrum. Pratique guidée de désescalade.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJour 2 — Scénarios de pratique représentatifs.\u003c\/strong\u003e Une journée entière de pratique en direct avec retours structurés\u0026nbsp;: choisir le bon cadre, déployer le bon script et débriefer chacun.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJour 3 — Leadership, résilience et projet de synthèse.\u003c\/strong\u003e Autorégulation sous pression, résolution des frictions numériques et hybrides, et un laboratoire d'intégration final qui réunit toute la boîte à outils.\u003c\/p\u003e\n\u003ch2\u003eCe que vous en retirerez\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e20,00 SHRM PDC et 20,00 crédits HRCI — un tiers d'un cycle de recertification.\u003c\/li\u003e\n\u003cli\u003eLa désignation HRCMR du Conflict Management Institute.\u003c\/li\u003e\n\u003cli\u003eLa boîte à outils de résolution complète — la banque de scripts tactiques, les fiches de référence des cadres et les guides de protocole, conçus pour être ouverts un vrai mardi matin.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eAccréditation\u003c\/h2\u003e\n\u003cp\u003eLe Conflict Management Institute est reconnu par la SHRM pour délivrer des Professional Development Credits (PDC) au titre de la recertification SHRM-CP® et SHRM-SCP®. Ce programme donne droit à 20,00 PDC.\u003c\/p\u003e\n\u003cp\u003eCe programme a été préapprouvé pour 20 heures de crédit de recertification HR (General) au titre des certifications aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ et SPHRi™ délivrées par le HR Certification Institute® (HRCI®).\u003c\/p\u003e\n\u003ch2\u003eVotre formatrice\u003c\/h2\u003e\n\u003cp\u003eFaith Knight, fondatrice de Knight Mediations, cumule plus de 20 ans d'expérience en résolution des conflits en milieu de travail et plus de 1\u0026nbsp;000 médiations réussies. Son approche est pratique et orientée résultats — centrée sur ce qui fonctionne quand une situation réelle est devant vous. Elle est titulaire d'un master en ressources humaines et en gestion, et est accréditée par la Cour suprême de Floride et la Texas Mediator Credentialing Association.\u003c\/p\u003e\n\u003ch2\u003eInscription\u003c\/h2\u003e\n\u003cp\u003eTarif préférentiel\u0026nbsp;: 847\u0026nbsp;$ US (jusqu'au 20 août) · Tarif standard\u0026nbsp;: 997\u0026nbsp;$ US.\u003cbr\u003eLe nombre de places par cohorte est limité afin que chaque participant bénéficie d'un coaching individuel.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e[ Réservez votre place ]\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv class=\"cmi-hrcmr__cta\"\u003e\n\u003cp style=\"margin: 0 0 8px;\"\u003e\u003cstrong\u003eCMI's certification courses are taught in English, for professionals worldwide.\u003c\/strong\u003e \u003ca href=\"\/fr\/collections\/for-hr-professionals\"\u003eExplore all HR certifications →\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"margin: 0; font-size: 14px;\"\u003ePour aller plus loin dans la médiation en entreprise, découvrez aussi la certification \u003ca style=\"color: #f6b93b;\" href=\"\/fr\/products\/certified-workplace-mediation-specialist\"\u003eCertified Workplace Mediation Specialist (CWMS)\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Conflict Management Institute","offers":[{"title":"En direct du mardi 15 au jeudi 17 septembre 2026, 10 h HNE \/ 9 h HNC","offer_id":48148722385131,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true},{"title":"En direct du mercredi 17 au vendredi 19 février 2027, 10 h HNE \/ 9 h HNC","offer_id":46871980703979,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnail-1-HRCMR.png?v=1763279946"},{"product_id":"master-insurance-disputes-workshop","title":"Master Insurance Disputes: A Hands-On Mediator Workshop","description":"\u003cp\u003e\u003c\/p\u003e\u003ch2\u003e\u003cstrong\u003eMaster Insurance Disputes: A Hands-On Mediator Workshop\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTired of insurance jargon stalling your mediation progress? This intensive 1\/2-day mediator workshop is your chance to put your knowledge into practice and hone the skills you've gained from our webinar series. Through interactive learning, real-world case studies, and dynamic role-plays, you'll gain the clarity and confidence to master insurance-related mediation.\u003c\/p\u003e\u003cp\u003eWhat You'll Gain:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractical Application:\u003c\/strong\u003e Apply your knowledge of homeowners, auto, and workers' compensation insurance policies to real-life mediation scenarios.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSkill Development:\u003c\/strong\u003e Practice essential communication, negotiation, and problem-solving techniques specific to insurance-related disputes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCollaborative Learning:\u003c\/strong\u003e Share insights and experiences with fellow mediators, learn from their perspectives, and build a supportive professional network.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfidence Boost:\u003c\/strong\u003e Solidify your understanding of insurance concepts, build your confidence in handling complex cases, and position yourself as a sought-after expert in insurance mediation.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eWho Should Enroll:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMediators who have completed one or more of our insurance-related webinars (Homeowners Insurance for Mediators, The Workers' Compensation Mediation Toolkit, etc.) preferred but not required.\u003c\/li\u003e\n\u003cli\u003eMediators with a foundational understanding of insurance principles who want to develop practical skills and gain hands-on experience.\u003c\/li\u003e\n\u003cli\u003eLegal professionals and insurance specialists who want to deepen their understanding of the mediation process for insurance-related disputes.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDon't miss this opportunity to take your insurance mediation skills to the next level!\u003c\/p\u003e\u003cp\u003e\u003cem\u003eTo maximize the benefit of this workshop, we strongly encourage you to bring your own case scenarios or specific situations you've encountered that have proven challenging. By sharing and analyzing these real-life issues in a group setting, we can delve into the intricacies of insurance mediation, explore potential strategies, and engage in dynamic role-plays that will refine your skills and expand your knowledge base. This collaborative environment fosters valuable insights and promotes a supportive professional network, equipping you to confidently tackle even the most complex insurance-related disputes.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThis course is eligible for up to 5.0 CME hours. Mediators are required to self-report those hours at the time of their renewal.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eRegister now and elevate your mediation practice!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/0cXPZlB4CBtQD4xMRTq9tZJJ8oYrcqTaQqkanRPq.png?v=1762803870\"\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"Live Wednesday, August 19TH 2026, 12:00 PM EST \/ 11:00 AM CST","offer_id":45290433347819,"sku":"","price":120.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMI_Course_Thumbnails-7-MEDIATING_INSURANCE_CLAIMS.png?v=1762776782"},{"product_id":"optimizing-mediation-success-with-insurance-expertise","title":"Optimizing Mediation Success with Insurance Expertise: Essential Mediation Training","description":"\u003ch2\u003e\u003cstrong\u003eMastering Insurance for Mediators: Elevate Your Expertise with Mediation Training\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eAre you a mediator seeking a deeper understanding of insurance to better serve your clients? Do complex insurance terms and policies leave you feeling uncertain during mediation? Our comprehensive course, \u003cstrong\u003eOptimizing Mediation Success With Insurance Expertise\u003c\/strong\u003e, is a mediation training designed to empower you with the knowledge and confidence you need to excel in insurance-related disputes. This introductory course lays the foundation for a series of specialized insurance courses designed to further enhance your expertise in insurance mediation.\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eWhat You'll Gain:\u003c\/strong\u003e\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eClarity\u003c\/strong\u003e: Demystify fundamental insurance principles and their implications for mediation.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eReal-World Knowledge\u003c\/strong\u003e: Explore common insurance types and their impact on various dispute scenarios.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEssential Vocabulary\u003c\/strong\u003e: Master the language of insurance to communicate effectively with all parties.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProven Strategies\u003c\/strong\u003e: Learn proven tactics for navigating insurance-related challenges in mediation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEthical Guidance\u003c\/strong\u003e: Understand regulatory and legal considerations to maintain professional standards.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003e\u003cstrong\u003eWho Should Enroll:\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMediators at any level who want to enhance their insurance knowledge.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eLegal professionals involved in insurance-related mediation cases.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003eIndividuals seeking a deeper understanding of insurance's role in dispute resolution.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eChoose Your Learning Format:\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-Demand Video\u003c\/strong\u003e: Access the full course content at your convenience, including video lectures, case studies, and additional resources. Learn at your own pace, anytime, anywhere.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eLive Dates\u003c\/strong\u003e: Join interactive sessions with the instructor and fellow mediators. Engage in discussions, ask questions, and network with peers.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eYour Instructor:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFaith Knight, an experienced mediator and insurance expert, will guide you through this engaging and informative course. (Click here for Faith's full bio)\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eContinuing Education:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is eligible for up to 1.5 CME hours. Mediators are responsible for self-reporting these hours.\u003c\/p\u003e\n\u003cp\u003eReady to Transform Your Practice?\u003c\/p\u003e\n\u003cp\u003eEnroll today and unlock the secrets to mastering insurance-related mediation. Whether you choose the flexibility of on-demand learning or the dynamic interaction of live sessions, you'll gain the expertise to confidently navigate even the most complex insurance disputes.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eInvest in your future as a successful mediator. Register now!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eEnhance your insurance mediation expertise with this course, part of the comprehensive \u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003eInsurance Basics for Mediators bundle.\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Gmhio7h23m28Cj3CkTxiu7SOeQTH9chIEhby3CRQ.png?v=1762804007\" class=\"_resizableImage_c2z95_102\"\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video - (Available Now!)","offer_id":45649725161707,"sku":"","price":37.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/MediationCMI-4-OptimizingMediationSuccess.png?v=1762777435"},{"product_id":"the-nomad-mediator-building-a-thriving-practice-while-roaming-the-world","title":"The Nomad Mediator: Achieve Successful Mediation Training While Traveling the World","description":"\u003ch2\u003eBecome A Digital Nomad with this Mediation Training \u003c\/h2\u003e\u003cp\u003eAre you a mediator who dreams of breaking free from the confines of a traditional office? Yearning for the freedom to work from anywhere in the world while still building a successful mediation practice? Join us for an exclusive webinar\/mediation training designed specifically for mediators like you who want to embrace the digital nomad lifestyle!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn this information-packed session, led by a Florida Supreme Court Certified Circuit Civil Mediator, you'll discover:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eThe Technology Essentials:\u003c\/strong\u003e Learn the best platforms and tools for conducting virtual mediations, ensuring seamless communication and document sharing, no matter where you are.\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBuilding a Portable Practice:\u003c\/strong\u003e Get expert advice on setting up a virtual office, attracting clients online, handling scheduling and payments remotely, and navigating legal and ethical considerations across different jurisdictions.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProductivity \u0026amp; Lifestyle Tips:\u003c\/strong\u003e Find out how to create a productive workspace on the go, maintain work-life balance while traveling, and build a community of fellow nomad mediators for support and networking.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhether you're already a digital nomad mediator or just starting to explore the possibilities, this webinar will equip you with the knowledge and strategies you need to thrive in the world of location-independent mediation.\u003c\/p\u003e\u003cp\u003eDon't miss this opportunity to take your mediation practice to new heights – and new destinations!\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWho Should Attend:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eExperienced mediators seeking more flexibility and freedom in their work\u003cul\u003e\n\u003cli\u003e\u003cp\u003eAspiring digital nomads interested in building a location-independent mediation practice\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003eTech-savvy professionals comfortable with virtual communication tools\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eYour Instructor:\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFaith Knight, an experienced mediator and digital nomad, will guide you through this engaging and informative webinar. (Click here for Faith's full bio)\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThis course is eligible for up to 1.5 CME hours. Mediators are required to self-report those hours at the time of their renewal.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eRegister Now\u003c\/strong\u003e and embark on your journey to becoming a successful nomad mediator!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/4auf04NdxsoWTM6hwlW0rO9wiJgVOp4dj5L7xewj.png?v=1762807139\"\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45640879571179,"sku":"","price":37.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-3-NomadMediator.png?v=1762777040"},{"product_id":"the-workers-compensation-mediation-toolkit-essential-skills-insights-for-mediators","title":"The Workers' Compensation Mediation Toolkit: Essential Skills \u0026 Insights For Mediators","description":"\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003e\u003cstrong\u003eGain a Competitive Edge in Workers' Compensation Mediation!\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eAre you a mediator seeking to expand your expertise and excel in the specialized field of workers' compensation mediation? Do complex claims and legal jargon leave you feeling uncertain? This comprehensive webinar is designed to empower you with the essential skills and insights you need to navigate the unique challenges of workers' compensation disputes and achieve successful outcomes for all parties.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat You'll Gain:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaster Effective Communication\u003c\/strong\u003e: Learn proven techniques for building rapport, managing emotions, and fostering collaboration between claimants, employers, insurers, and attorneys in high-stakes situations.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eNavigate Complex Claims\u003c\/strong\u003e: Develop expertise in evaluating medical evidence, calculating benefits, addressing liability issues, and handling disputes over medical treatment and return-to-work.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFacilitate Creative Solutions\u003c\/strong\u003e: Discover innovative strategies for uncovering hidden interests, resolving seemingly intractable disputes, and crafting lasting agreements that meet the needs of all parties.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLegal and Regulatory Framework\u003c\/strong\u003e: Understand the legal and regulatory landscape of workers' compensation, including procedural requirements and ethical considerations.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDecode Key Terminology\u003c\/strong\u003e: Learn to decipher the jargon of workers' compensation, from \"maximum medical improvement\" to \"temporary total disability,\" and understand their implications for mediation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWho Should Enroll:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMediators at any level who want to specialize in or enhance their skills in workers' compensation mediation.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eAttorneys and legal professionals involved in workers' compensation cases.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003eClaims adjusters, insurance professionals, and human resources personnel who interact with the workers' compensation system.\u003c\/li\u003e\n\u003cli\u003eAnyone interested in gaining a deeper understanding of workers' compensation mediation and its role in resolving workplace disputes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eYour Instructor:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFaith Knight, an experienced mediator and insurance expert with a deep understanding of workers' compensation law, will guide you through this engaging and informative webinar. (Click here for Faith's full bio)\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eContinuing Education:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThis course is eligible for up to 2 CME hours. Mediators are required to self-report those hours at the time of their renewal.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eUnlock Your Mediation Potential!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWhether you're new to workers' compensation mediation or seeking to refine your existing skills, this webinar will provide you with the actionable insights and practical tools you need to elevate your practice.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRegister now and become a sought-after expert in workers' compensation mediation!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEnhance your insurance mediation expertise with this course, part of the comprehensive \u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003eInsurance Basics for Mediators bundle\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/K1xqRYPs2C79dUsr8dfCBMkUgZMHw3Bu6LIecGo7.png?v=1762804313\"\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45641063497963,"sku":"","price":37.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-4-Workers_CompensationMediationToolkit.png?v=1762777484"},{"product_id":"homeowners-insurance-for-mediators-demystifying-coverage-for-successful-resolution-1","title":"Homeowners Insurance for Mediators: Demystifying Coverage for Successful Resolution","description":"\u003cp\u003e \u003c\/p\u003e\n\u003ch2\u003e\u003cstrong\u003eBecome the Go-To Mediator for Homeowners Insurance Disputes: A Masterclass in Policy, Coverage, \u0026amp; Conflict Resolution. Homeowners Insurance For Mediators\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eAre you a mediator seeking to elevate your expertise in homeowners insurance disputes? Do complex policies and coverage terms leave you feeling uncertain during mediation? This comprehensive webinar \"Homeowners Insurance For Mediators,\" is designed to empower you with the knowledge and confidence you need to excel in insurance-related cases.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat You'll Gain:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eClarity\u003c\/strong\u003e: Demystify homeowners insurance policies (HO-1, HO-2, HO-3, etc.), coverages (dwelling, personal property, liability), and common sources of conflict.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eReal-World Knowledge\u003c\/strong\u003e: Explore how policy variations trigger disputes and learn to navigate them effectively. Understand the language of insurance and communicate clearly with all parties.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProven Strategies\u003c\/strong\u003e: Master essential questions to ask clients, develop negotiation tactics that leverage your insurance knowledge, and achieve faster, fairer resolutions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfidence\u003c\/strong\u003e: Transform yourself into the go-to mediator for homeowners insurance disputes, attracting more clients and building a reputation for excellence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWho Should Enroll:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMediators at any level who want to enhance their insurance knowledge.\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eLegal professionals involved in insurance-related mediation cases.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003eIndividuals seeking a deeper understanding of homeowners insurance's role in dispute resolution.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eYour Instructor:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFaith Knight, an experienced mediator and insurance expert, will guide you through this engaging and informative webinar. (Click here for Faith's full bio)\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReady to Transform Your Practice?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDon't miss this opportunity to elevate your mediation skills and become an indispensable resource for your clients facing homeowners insurance disputes.\u003c\/p\u003e\n\u003cp\u003eRegister now and unlock the secrets to mastering insurance-related mediation!\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThis course is eligible for up to 2 CME hours. Mediators are required to self-report those hours at the time of their renewal.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRegister now and gain the clarity and confidence to master homeowners' insurance mediation!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEnhance your insurance mediation expertise with this course, part of the comprehensive \u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003eInsurance Basics for Mediators bundle\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/insurance-basics-for-mediators-mediation-training\"\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/UX2BMpdGmc1hc84mBR1Wy19Sz3LVW5NGPhroXJo5.png?v=1762567187\"\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45651836993771,"sku":"","price":37.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-1-HomeownersInsuranceforMediators_DemystifyingC.png?v=1762777142"},{"product_id":"hr-conflict-manager","title":"HR Certification - HR Conflict Management \u0026 Resolution Certification (HRCMR) (C)","description":"\u003ch1 data-path-to-node=\"4\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"4\"\u003eHR Conflict Management \u0026amp; Resolution Certification (HRCMR)\u003c\/b\u003e\u003c\/h1\u003e\n\u003ch2 data-path-to-node=\"5\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"5\"\u003eThe 20-Hour Live Virtual Intensive | May 20–22, 2026\u003c\/b\u003e\u003c\/h2\u003e\n\u003cblockquote data-path-to-node=\"6\"\u003e\n\u003ch3 data-path-to-node=\"6,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,0\"\u003e🚨 EARLY BIRD SPECIAL: Save $448 when you register by April 20th.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"6,1\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,1\"\u003eStandard Rate: $1,295 | Early Bird Rate: $847\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003chr data-path-to-node=\"7\"\u003e\n\u003ch3 data-path-to-node=\"8\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"8\"\u003eStop Firefighting. Start Resolving.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"9\"\u003eMost leaders spend their afternoons putting out the same fires over and over again. You \"manage\" a dispute on Tuesday, only to have it explode again on Friday. It’s exhausting, it’s a massive liability, and \"passive management\" isn't working anymore.\u003c\/p\u003e\n\u003cp data-path-to-node=\"10\"\u003eThe \u003cb data-index-in-node=\"4\" data-path-to-node=\"10\"\u003eHRCMR 3-Day Live Intensive\u003c\/b\u003e is an intervention for your leadership toolkit. We’ve retired the dry, recorded webinars. This is a high-heat, live-coached program for professionals who need to walk into a hostile room and walk out with a signed agreement.\u003c\/p\u003e\n\u003cp data-path-to-node=\"11\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"11\"\u003eEarn 20.00 SHRM PDCs \/ 20.00 HRCI Credits.\u003c\/b\u003e Knock out 1\/3 of your entire 3-year recertification cycle in one 3-day sprint.\u003c\/p\u003e\n\u003chr data-path-to-node=\"12\"\u003e\n\u003ch3 data-path-to-node=\"12\"\u003e\u003cb data-path-to-node=\"12\" data-index-in-node=\"0\"\u003eWhat You’ll Master: The HRCMR Toolkit\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eWe don't just teach theory; we build \u003cb data-path-to-node=\"13\" data-index-in-node=\"37\"\u003eConflict Competence\u003c\/b\u003e. By the end of this 20-hour Lab, you will have mastered:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"14,0,0\"\u003e\n\u003cb data-path-to-node=\"14,0,0\" data-index-in-node=\"0\"\u003eTactical De-Escalation:\u003c\/b\u003e The specific verbal \"scripts\" to catch a verbal grenade and defuse high-emotion interactions before they reach a breaking point.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,1,0\"\u003e\n\u003cb data-path-to-node=\"14,1,0\" data-index-in-node=\"0\"\u003eDispute Resolution Frameworks:\u003c\/b\u003e A roadmap to facilitate disputes between colleagues without \"taking sides\" or becoming the \"Principal's Office.\"\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,2,0\"\u003e\n\u003cb data-path-to-node=\"14,2,0\" data-index-in-node=\"0\"\u003eThe Steward’s Resilience:\u003c\/b\u003e Advanced \u003cb data-path-to-node=\"14,2,0\" data-index-in-node=\"35\"\u003eTactical Stress-Management\u003c\/b\u003e and self-regulation techniques. Learn how to keep your heart rate down and your head clear when the room gets heated.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,4,0\"\u003e\n\u003cb data-path-to-node=\"14,4,0\" data-index-in-node=\"0\"\u003eDifficult Conversation Mastery:\u003c\/b\u003e Exact phrasing and protocols for high-stakes terminations, PIPs, and behavioral corrections.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,5,0\"\u003e\n\u003cb data-path-to-node=\"14,5,0\" data-index-in-node=\"0\"\u003eCulture of Resolution:\u003c\/b\u003e How to implement a department-wide \"Conflict-First\" mindset that lowers the collective temperature of your organization.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,0,0\"\u003e\n\u003cb data-path-to-node=\"20,0,0\" data-index-in-node=\"0\"\u003eThe Risk Management Lens:\u003c\/b\u003e Learn to treat conflict as a business liability. Master the techniques to identify and neutralize legal and behavioral risks before they reach a formal grievance or EEO claim.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,1,0\"\u003e\n\u003cb data-path-to-node=\"20,1,0\" data-index-in-node=\"0\"\u003eGlobal \u0026amp; Hybrid Resolution:\u003c\/b\u003e Specifically designed for the 2026 workforce. Learn to navigate the cultural nuances of conflict and resolve the \"digital friction\" that plagues remote and distributed teams.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,2,0\"\u003e\n\u003cb data-path-to-node=\"20,2,0\" data-index-in-node=\"0\"\u003eAdvanced Employee Relations (ELR):\u003c\/b\u003e Move beyond basic coaching. Gain the tactical scripts for high-stakes ELR scenarios, including hostile terminations, union-environment friction, and multi-party workplace investigations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"15\"\u003e\n\u003ch3 data-path-to-node=\"13\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"13\"\u003e\u003c\/b\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3 data-path-to-node=\"13\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"13\"\u003eWho Is This For? (The \"First Responders\" of Conflict)\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"14\"\u003eIf your workday is defined by high-stakes \"people problems,\" you’re in the right place. This program is built for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"15,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,0,0\"\u003eStrategic HR Directors:\u003c\/b\u003e Stop being the \"Principal's Office\" and start being the architect of a high-performance culture.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,1,0\"\u003eEmployee Relations (ER) Specialists:\u003c\/b\u003e Get the tactical \"scripts\" you need for hostile terminations and grievance hearings.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,2,0\"\u003ePeople \u0026amp; Operations Managers:\u003c\/b\u003e Resolve team friction internally before it ever reaches a formal (and expensive) HR complaint.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,3,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,3,0\"\u003eSchool \u0026amp; Healthcare Admins:\u003c\/b\u003e Lead through the communication breakdowns that happen in high-pressure, 24\/7 environments.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,4,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,4,0\"\u003eSmall Business Owners:\u003c\/b\u003e Handle sensitive employee dynamics without a dedicated HR department standing behind you.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"16\"\u003e\n\u003ch3 data-path-to-node=\"17\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17\"\u003eThe 3-Day Roadmap: From Friction to Finality\u003c\/b\u003e\u003c\/h3\u003e\n\u003ch4 data-path-to-node=\"18\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"18\"\u003eDay 1: Tactical De-Escalation\u003c\/b\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"19,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,0,0\"\u003eThe \"Simmer\" Check:\u003c\/b\u003e Spot the behavioral cues of a blow-up before it happens.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,1,0\"\u003eThe Inquiry Shift:\u003c\/b\u003e Stop \"listening to reply\" and start \"listening to translate.\"\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,2,0\"\u003eLive Drills:\u003c\/b\u003e Real-time practice turning down the heat in high-tension meetings.\u003cb data-index-in-node=\"0\" data-path-to-node=\"20\"\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"20\"\u003eDay 2: Negotiation \u0026amp; Dispute Resolution \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"21,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,0,0\"\u003eThe Resolution Roadmap:\u003c\/b\u003e Systems for facilitating a \"win-win\" between two warring parties.\u003c\/li\u003e\n\u003cli data-path-to-node=\"21,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,1,0\"\u003eThe Neutrality Tool:\u003c\/b\u003e Learn how to facilitate a dispute without taking sides or overstepping your professional role.\u003c\/li\u003e\n\u003cli data-path-to-node=\"21,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,2,0\"\u003eHigh-Stakes Moves:\u003c\/b\u003e Tactical tools for salary impasses, vendor friction, and \"departmental divorces.\"\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"22\"\u003eDay 3: Behavior \u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003e\u003cb data-path-to-node=\"17,2,0\" data-index-in-node=\"0\"\u003eHybrid Teams, \u0026amp; Resilience\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"23,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003e\u003cmeta charset=\"utf-8\"\u003eMastering hard conversations and managing remote friction.\u003c\/b\u003e\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003eHard Conversations:\u003c\/b\u003e The specific \"scripts\" for PIPs, behavioral corrections, and terminations.\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,1,0\"\u003eThe Digital Friction Fix:\u003c\/b\u003e Strategies for remote and hybrid teams where \"Slack-tension\" hides the real issues.\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,2,0\"\u003eThe Capstone:\u003c\/b\u003e Final, live simulations on \"Culture Resets\" and complex workplace investigations with direct expert feedback.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"24\"\u003e\n\u003ch3 data-path-to-node=\"25\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"25\"\u003eWhy \"Live\" is the Only Way\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"26\"\u003eConflict resolution is a contact sport. You can't learn it from a video.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"27,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,0,0\"\u003eBreakout Rooms:\u003c\/b\u003e You’ll be in the \"hot seat\" practicing these moves with your peers.\u003c\/li\u003e\n\u003cli data-path-to-node=\"27,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,1,0\"\u003eAuthentic Confidence:\u003c\/b\u003e You won't leave with just a certificate; you'll leave with the muscle memory of actually resolving a dispute.\u003c\/li\u003e\n\u003cli data-path-to-node=\"27,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,2,0\"\u003eThe Toolkit:\u003c\/b\u003e Take home a \"Resolution Pack\" with intake forms, de-escalation cheat sheets, and hybrid conflict templates.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"28\"\u003e\n\u003ch3 data-path-to-node=\"29\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"29\"\u003eCertification \u0026amp; Credits\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"30\"\u003eUpon completion, you will receive the \u003cb data-index-in-node=\"38\" data-path-to-node=\"30\"\u003eHRCMR Designation\u003c\/b\u003e, proving your mastery in workplace resolution.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"31,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"31,0,0\"\u003eSHRM:\u003c\/b\u003e 20.00 PDCs (Pre-approved).\u003c\/li\u003e\n\u003cli data-path-to-node=\"31,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"31,1,0\"\u003eHRCI:\u003c\/b\u003e 20.00 Recertification Credits (Pre-approved).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"32\"\u003e\n\u003ch3 data-path-to-node=\"33\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"33\"\u003eRegistration \u0026amp; Tuition\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"34\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"34\"\u003eEarly Bird Rate: $847 (Ends April 20th)\u003c\/b\u003e \u003cb data-index-in-node=\"40\" data-path-to-node=\"34\"\u003eStandard Rate: $1,295\u003c\/b\u003e \u003ci data-index-in-node=\"62\" data-path-to-node=\"34\"\u003eSeats are capped to ensure every participant gets individual coaching in our breakout rooms.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp data-path-to-node=\"35\"\u003e[ \u003cb data-index-in-node=\"2\" data-path-to-node=\"35\"\u003eSecure Your Early Bird Seat - $847\u003c\/b\u003e ]\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"Live Wednesday May 20th 2026 10:00 AM EST \/ 9:00 AM CST","offer_id":47048418689259,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnail-1-HRCMR.png?v=1763279946"}],"url":"https:\/\/conflictmanagementinstitute.org\/fr\/collections\/accueil.oembed","provider":"Conflict Management Institute","version":"1.0","type":"link"}