{"title":"Pour les professionnels RH","description":"\u003c!-- ============================================================= --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- CMI in-article course ad — FRENCH version                     --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- Paste this whole block into a blog article via the \"\u003c\u003e\" code  --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- view, between two article sections. Links are relative so they --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- resolve to the correct locale (\/fr\/...) automatically.         --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- To localize for another language, translate only the .cmi-cta  --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- text nodes — keep course names, hrefs, and the English badge.  --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- ============================================================= --\u003e\n\u003cstyle\u003e\n    .cmi-cta{\n      --cmi-ink:#0b1f33;\n      --cmi-ink2:#153a5b;\n      --cmi-gold:#f6b93b;\n      --cmi-gold2:#f79f1f;\n      --cmi-paper:#ffffff;\n      --cmi-mute:#c9d6e3;\n      max-width:1080px;margin:40px auto;padding:clamp(28px,4vw,48px);\n      background:radial-gradient(120% 140% at 0% 0%,#1c4a72 0%,var(--cmi-ink2) 42%,var(--cmi-ink) 100%);\n      border-radius:22px;color:var(--cmi-paper);\n      font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;\n      box-shadow:0 24px 60px -20px rgba(8,25,45,.55);\n      position:relative;overflow:hidden;box-sizing:border-box;\n    }\n    .cmi-cta *{box-sizing:border-box;}\n    .cmi-cta::before{\n      content:\"\";position:absolute;top:-40%;right:-10%;width:520px;height:520px;\n      background:radial-gradient(circle,rgba(246,185,59,.18),transparent 62%);pointer-events:none;\n    }\n    .cmi-cta__eyebrow{\n      display:inline-flex;align-items:center;gap:8px;\n      font-size:12px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;\n      color:var(--cmi-gold);margin:0 0 14px;\n    }\n    .cmi-cta__eyebrow::before{content:\"\";width:26px;height:2px;background:var(--cmi-gold);border-radius:2px;}\n    .cmi-cta__title{\n      margin:0 0 10px;font-size:clamp(24px,3.4vw,36px);line-height:1.12;font-weight:800;\n      letter-spacing:-.01em;color:#fff;\n    }\n    .cmi-cta__sub{\n      margin:0 0 28px;max-width:640px;font-size:clamp(15px,1.5vw,17px);line-height:1.6;color:var(--cmi-mute);\n    }\n    .cmi-cta__sub b{color:#fff;font-weight:700;}\n    .cmi-cta__grid{\n      display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:30px;\n    }\n    @media(max-width:720px){.cmi-cta__grid{grid-template-columns:1fr;}}\n    .cmi-card{\n      display:flex;flex-direction:column;background:var(--cmi-paper);border-radius:16px;\n      padding:22px 20px;text-decoration:none;color:var(--cmi-ink);\n      border:1px solid rgba(255,255,255,.06);\n      transition:transform .18s ease,box-shadow .18s ease;position:relative;overflow:hidden;\n    }\n    .cmi-card::before{content:\"\";position:absolute;top:0;left:0;height:4px;width:100%;background:var(--cmi-gold);}\n    .cmi-card:hover{transform:translateY(-4px);box-shadow:0 18px 36px -14px rgba(0,0,0,.45);}\n    .cmi-card__tag{\n      align-self:flex-start;font-size:10.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;\n      color:var(--cmi-ink2);background:#eef4fa;border:1px solid #dce7f2;\n      padding:4px 9px;border-radius:999px;margin-bottom:14px;\n    }\n    .cmi-card__code{font-size:12px;font-weight:800;letter-spacing:.12em;color:var(--cmi-gold2);margin-bottom:4px;}\n    .cmi-card__name{font-size:18px;font-weight:800;line-height:1.22;margin:0 0 8px;color:var(--cmi-ink);}\n    .cmi-card__desc{font-size:13.5px;line-height:1.55;color:#4a5a6b;margin:0 0 18px;flex-grow:1;}\n    .cmi-card__go{\n      display:inline-flex;align-items:center;gap:6px;font-size:14px;font-weight:700;color:var(--cmi-ink2);\n    }\n    .cmi-card__go span{transition:transform .18s ease;}\n    .cmi-card:hover .cmi-card__go span{transform:translateX(4px);}\n    .cmi-cta__foot{\n      display:flex;flex-wrap:wrap;align-items:center;gap:16px 22px;justify-content:space-between;\n      border-top:1px solid rgba(255,255,255,.12);padding-top:24px;\n    }\n    .cmi-cta__note{font-size:13.5px;line-height:1.5;color:var(--cmi-mute);margin:0;max-width:520px;}\n    .cmi-cta__note b{color:#fff;}\n    .cmi-cta__btn{\n      display:inline-flex;align-items:center;gap:9px;text-decoration:none;white-space:nowrap;\n      background:linear-gradient(135deg,var(--cmi-gold) 0%,var(--cmi-gold2) 100%);\n      color:#231400;font-weight:800;font-size:15px;letter-spacing:.01em;\n      padding:14px 26px;border-radius:999px;box-shadow:0 10px 24px -8px rgba(246,185,59,.6);\n      transition:transform .18s ease,box-shadow .18s ease;\n    }\n    .cmi-cta__btn:hover{transform:translateY(-2px);box-shadow:0 16px 30px -8px rgba(246,185,59,.7);}\n  \u003c\/style\u003e\n\u003cdiv class=\"cmi-cta\"\u003e\n\u003cp class=\"cmi-cta__eyebrow\"\u003eFormations certifiantes • Conflict Management Institute\u003c\/p\u003e\n\u003ch2 class=\"cmi-cta__title\"\u003eTransformez le conflit en compétence certifiée\u003c\/h2\u003e\n\u003cp class=\"cmi-cta__sub\"\u003eLes meilleurs professionnels ne subissent pas les conflits : ils les orientent. Obtenez une certification reconnue, éligible à la recertification \u003cb\u003eSHRM\u003c\/b\u003e et \u003cb\u003eHRCI\u003c\/b\u003e, et repartez avec des outils applicables dès votre prochaine réunion.\u003c\/p\u003e\n\u003cdiv class=\"cmi-cta__grid\"\u003e\u003ca href=\"\/fr\/products\/certified-workplace-mediation-specialist\" class=\"cmi-card\"\u003e\u003cspan class=\"cmi-card__tag\"\u003eEnseignée en anglais\u003c\/span\u003e \u003cspan class=\"cmi-card__code\"\u003eCWMS\u003c\/span\u003e\n\u003ch3 class=\"cmi-card__name\"\u003eCertified Workplace Mediation Specialist\u003c\/h3\u003e\n\u003cp class=\"cmi-card__desc\"\u003eDevenez le médiateur de référence en interne et résolvez les différends avant qu'ils ne dégénèrent.\u003c\/p\u003e\n\u003cspan class=\"cmi-card__go\"\u003eDécouvrir la certification \u003cspan\u003e→\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003ca href=\"\/fr\/products\/hr-conflict-manager-hr-certification\" class=\"cmi-card\"\u003e\u003cspan class=\"cmi-card__tag\"\u003eEnseignée en anglais\u003c\/span\u003e \u003cspan class=\"cmi-card__code\"\u003eHRCMR\u003c\/span\u003e\n\u003ch3 class=\"cmi-card__name\"\u003eHR Conflict Management \u0026amp; Resolution Certification\u003c\/h3\u003e\n\u003cp class=\"cmi-card__desc\"\u003e20 heures en direct pour gérer n'importe quel conflit RH avec méthode et assurance.\u003c\/p\u003e\n\u003cspan class=\"cmi-card__go\"\u003eDécouvrir la certification \u003cspan\u003e→\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003ca href=\"\/fr\/products\/texas-40-hour-basic-civil-mediation-training\" class=\"cmi-card\"\u003e\u003cspan class=\"cmi-card__tag\"\u003eEnseignée en anglais\u003c\/span\u003e \u003cspan class=\"cmi-card__code\"\u003eTEXAS 40 HR\u003c\/span\u003e\n\u003ch3 class=\"cmi-card__name\"\u003eTexas 40-Hour Basic Mediation Training\u003c\/h3\u003e\n\u003cp class=\"cmi-card__desc\"\u003eLes 40 heures qui lancent votre carrière de médiateur agréé au Texas, de A à Z.\u003c\/p\u003e\n\u003cspan class=\"cmi-card__go\"\u003eDécouvrir la formation \u003cspan\u003e→\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/div\u003e\n\u003cdiv class=\"cmi-cta__foot\"\u003e\n\u003cp class=\"cmi-cta__note\"\u003e\u003cb\u003eToutes les formations CMI sont dispensées en anglais\u003c\/b\u003e et conçues pour les professionnels du monde entier. Choisissez votre parcours et commencez dès aujourd'hui.\u003c\/p\u003e\n\u003ca href=\"\/fr\/collections\/for-hr-professionals\" class=\"cmi-cta__btn\"\u003eVoir toutes les formations →\u003c\/a\u003e\u003c\/div\u003e\n\u003c\/div\u003e","products":[{"product_id":"hr-conflict-manager-hr-certification","title":"Certification en gestion et résolution des conflits RH (HRCMR) | Intensif de 20 h en direct","description":"\u003c!-- ================================================================= --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- CMI — HRCMR product DESCRIPTION (French)                          --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- Paste into the French Description field via the \"\u003c\u003e\" code view.   --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- Internal links are relative so they resolve under \/fr\/...         --\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e\n\u003c!-- ================================================================= --\u003e\n\u003cstyle\u003e\n    .cmi-hrcmr .cmi-hrcmr__cta{background:#0b1f33;color:#fff;padding:18px 22px;border-radius:12px;margin:26px 0;}\n    .cmi-hrcmr .cmi-hrcmr__cta a{color:#f6b93b;font-weight:700;}\n    .cmi-hrcmr .cmi-hrcmr__meta{color:#48607a;font-weight:600;}\n  \u003c\/style\u003e\n\u003cdiv class=\"cmi-hrcmr\"\u003e\n\u003cp class=\"cmi-hrcmr__meta\"\u003eL'intensif virtuel de 20 heures en direct\u0026nbsp;|\u0026nbsp;du 15 au 17 septembre 2026\u003cbr\u003eTarif préférentiel\u0026nbsp;: 847\u0026nbsp;$ US jusqu'au 20 août. Tarif standard\u0026nbsp;: 997\u0026nbsp;$ US.\u003c\/p\u003e\n\u003ch2\u003eArrêtez d'éteindre des incendies. Commencez à résoudre.\u003c\/h2\u003e\n\u003cp\u003eVous êtes la personne qu'on appelle une fois que la situation a déjà dégénéré — le service sous tension, le départ de salarié qui pourrait mal tourner, le désaccord qui s'est durci jusqu'à se bloquer. Vous le gérez mardi\u0026nbsp;; il refait surface vendredi. Cette boucle est épuisante, et c'est un véritable risque pour l'organisation.\u003c\/p\u003e\n\u003cp\u003eHRCMR est conçu pour briser cette boucle. En trois jours en direct, vous passerez de la réaction au conflit à sa \u003cem\u003electure\u003c\/em\u003e — en acquérant le langage précis, les cadres méthodologiques et l'autorégulation qui vous permettent d'aborder une conversation difficile avec un plan plutôt qu'à l'instinct.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eObtenez 20,00 SHRM PDC et 20,00 crédits HRCI — un tiers de votre cycle de recertification triennal, en une seule cohorte.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2\u003eCe que vous saurez faire\u003c\/h2\u003e\n\u003cp\u003eCe programme est bâti autour de ce que vous dites et décidez réellement, dans la pièce. À la fin, vous aurez pratiqué\u0026nbsp;:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLa désescalade tactique\u003c\/strong\u003e — les scripts verbaux qui font baisser la température d'un échange tendu et reformulent l'agressivité en un intérêt d'affaires exploitable.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eL'Inquiry Shift (le virage vers le questionnement)\u003c\/strong\u003e — une séquence de questions structurée qui fait passer une personne de la réactivité à la résolution de problèmes.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLe Resolution Spectrum \u0026amp; la matrice de sélection\u003c\/strong\u003e — une méthode pour choisir la bonne intervention selon votre objectif, le niveau de risque et la capacité des parties à raisonner sur le moment.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLes protocoles de conversations difficiles\u003c\/strong\u003e — des approches structurées pour les recadrages comportementaux, les interventions sur la performance et les départs à fort enjeu, menés avec des limites professionnelles et une traçabilité défendable.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLa résilience et l'autorégulation\u003c\/strong\u003e — comment rester la personne la plus posée de la pièce et empêcher la tension d'une équipe de se propager à tout un service.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLes frictions numériques et hybrides\u003c\/strong\u003e — résoudre les conflits qui se cachent dans les fils Slack et les équipes distribuées, là où le contexte se perd.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLe prisme du risque\u003c\/strong\u003e — lire le conflit comme une exposition organisationnelle, repérer les indicateurs de représailles et intervenir avant qu'une situation ne devienne un grief ou une plainte EEO.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eÀ qui s'adresse ce programme\u003c\/h2\u003e\n\u003cp\u003eSi votre métier est défini par des problèmes humains à fort enjeu, vous êtes au bon endroit\u0026nbsp;:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDirecteurs RH et HR Business Partners\u003c\/strong\u003e — passer d'arbitre à architecte d'une culture plus saine.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eSpécialistes des relations avec les employés\u003c\/strong\u003e — les praticiens qui pilotent les départs, les enquêtes et les griefs.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponsables risque et conformité\u003c\/strong\u003e — traiter le conflit comme le risque qu'il représente, et le réduire tôt.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eResponsables People et Opérations\u003c\/strong\u003e — résoudre les frictions d'équipe avant qu'elles ne deviennent une plainte formelle.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDirigeants de PME et d'organismes à but non lucratif\u003c\/strong\u003e — gérer des dynamiques sensibles sans service RH complet derrière eux.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eComment se déroulent les 20 heures\u003c\/h2\u003e\n\u003cp\u003eChaque heure est en direct ou encadrée — rien ici n'est une vidéo que l'on regarde seul.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eInstruction et pratique en direct (13,5 heures).\u003c\/strong\u003e Trois jours avec un formateur en direct, à travailler des scénarios de pratique représentatifs tirés de situations réelles de RH et de gestion des risques — départs conflictuels, différends entre pairs, frictions d'équipes hybrides, expositions au harcèlement et aux représailles, et enquêtes multipartites. Chacun est pratiqué et débriefé ensemble.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eTravail appliqué entre les séances (6,5 heures).\u003c\/strong\u003e Vous rédigerez vos propres scripts de résolution, construirez vos propres cadres et apporterez vos propres cas réels. Ce travail est revu avec le formateur lors de la séance en direct suivante — ce n'est pas une case à cocher, c'est la matière sur laquelle repose le coaching du lendemain.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLes trois jours\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eJour 1 — Fondations et résolution.\u003c\/strong\u003e L'anatomie de l'escalade, l'Inquiry Shift et le Resolution Spectrum. Pratique guidée de désescalade.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJour 2 — Scénarios de pratique représentatifs.\u003c\/strong\u003e Une journée entière de pratique en direct avec retours structurés\u0026nbsp;: choisir le bon cadre, déployer le bon script et débriefer chacun.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJour 3 — Leadership, résilience et projet de synthèse.\u003c\/strong\u003e Autorégulation sous pression, résolution des frictions numériques et hybrides, et un laboratoire d'intégration final qui réunit toute la boîte à outils.\u003c\/p\u003e\n\u003ch2\u003eCe que vous en retirerez\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e20,00 SHRM PDC et 20,00 crédits HRCI — un tiers d'un cycle de recertification.\u003c\/li\u003e\n\u003cli\u003eLa désignation HRCMR du Conflict Management Institute.\u003c\/li\u003e\n\u003cli\u003eLa boîte à outils de résolution complète — la banque de scripts tactiques, les fiches de référence des cadres et les guides de protocole, conçus pour être ouverts un vrai mardi matin.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eAccréditation\u003c\/h2\u003e\n\u003cp\u003eLe Conflict Management Institute est reconnu par la SHRM pour délivrer des Professional Development Credits (PDC) au titre de la recertification SHRM-CP® et SHRM-SCP®. Ce programme donne droit à 20,00 PDC.\u003c\/p\u003e\n\u003cp\u003eCe programme a été préapprouvé pour 20 heures de crédit de recertification HR (General) au titre des certifications aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ et SPHRi™ délivrées par le HR Certification Institute® (HRCI®).\u003c\/p\u003e\n\u003ch2\u003eVotre formatrice\u003c\/h2\u003e\n\u003cp\u003eFaith Knight, fondatrice de Knight Mediations, cumule plus de 20 ans d'expérience en résolution des conflits en milieu de travail et plus de 1\u0026nbsp;000 médiations réussies. Son approche est pratique et orientée résultats — centrée sur ce qui fonctionne quand une situation réelle est devant vous. Elle est titulaire d'un master en ressources humaines et en gestion, et est accréditée par la Cour suprême de Floride et la Texas Mediator Credentialing Association.\u003c\/p\u003e\n\u003ch2\u003eInscription\u003c\/h2\u003e\n\u003cp\u003eTarif préférentiel\u0026nbsp;: 847\u0026nbsp;$ US (jusqu'au 20 août) · Tarif standard\u0026nbsp;: 997\u0026nbsp;$ US.\u003cbr\u003eLe nombre de places par cohorte est limité afin que chaque participant bénéficie d'un coaching individuel.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e[ Réservez votre place ]\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv class=\"cmi-hrcmr__cta\"\u003e\n\u003cp style=\"margin: 0 0 8px;\"\u003e\u003cstrong\u003eCMI's certification courses are taught in English, for professionals worldwide.\u003c\/strong\u003e \u003ca href=\"\/fr\/collections\/for-hr-professionals\"\u003eExplore all HR certifications →\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"margin: 0; font-size: 14px;\"\u003ePour aller plus loin dans la médiation en entreprise, découvrez aussi la certification \u003ca style=\"color: #f6b93b;\" href=\"\/fr\/products\/certified-workplace-mediation-specialist\"\u003eCertified Workplace Mediation Specialist (CWMS)\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Conflict Management Institute","offers":[{"title":"En direct du mardi 15 au jeudi 17 septembre 2026, 10 h HNE \/ 9 h HNC","offer_id":48148722385131,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true},{"title":"En direct du mercredi 17 au vendredi 19 février 2027, 10 h HNE \/ 9 h HNC","offer_id":46871980703979,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnail-1-HRCMR.png?v=1763279946"},{"product_id":"from-conflict-to-collaboration-managing-difficult-hr-negotiations-high-tension-situations","title":"From Conflict to Collaboration: Essential HR Negotiation Training for Managing Difficult Situations","description":"\u003cp\u003e\u003c\/p\u003e\u003ch2\u003eHR Negotiation Training for Managing Difficult Situations\u003c\/h2\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn today's rapidly changing workplace, HR professionals must be equipped to navigate complex workplace negotiations with skill and diplomacy. Escalating tensions and difficult negotiators can quickly derail progress, leading to costly disruptions, damaged relationships, and lost opportunities.  HR negotiation training can help you manage difficult situations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eJoin seasoned HR Expert and Dispute Resolution Professional, Faith Knight, for this indispensable webinar where you'll learn proven strategies to transform conflict into collaboration within high-pressure negotiations.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhy Take This Webinar Now?\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDramatically Reduce Conflict Costs:\u003c\/strong\u003e Master proactive conflict resolution to protect your organization from the financial and reputational damage of drawn-out disputes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBoost Productivity \u0026amp; Morale:\u003c\/strong\u003e Equip yourself to resolve conflicts swiftly and fairly, fostering a more positive and productive work environment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBecome an Indispensable Leader:\u003c\/strong\u003e Build a reputation as a collaborative leader who can confidently navigate change and drive successful outcomes.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat You Will Learn:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify the core principles of conflict resolution in the context of HR negotiations\u003c\/li\u003e\n\u003cli\u003eRecognize and manage different types of difficult negotiators\u003c\/li\u003e\n\u003cli\u003eApply de-escalation tactics to diffuse tense situations\u003c\/li\u003e\n\u003cli\u003eMaintain your composure and manage your own emotions for optimal outcomes\u003c\/li\u003e\n\u003cli\u003eFoster a collaborative mindset to find common ground and reach stronger agreements\u003c\/li\u003e\n\u003cli\u003eLead positive organizational change by applying your new negotiation skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eTestimonial:\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Conflict Management Institute's webinar was a game-changer. I used her strategies to navigate a particularly challenging negotiation, and the outcome exceeded my expectations. I now feel empowered to handle any conflict that arises.\"\u003c\/em\u003e - Sarah M., HR Manager\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThis webinar is ideal for a wide range of professionals who play a crucial role in maintaining harmonious and productive workplaces, especially during times of change or conflict.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003ePart of the HRCMR Certification:\u003c\/strong\u003e This webinar is a core module in our comprehensive HR Conflict Management \u0026amp; Resolution Certification program, giving you a recognized credential to boost your career.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/dQCf2rtFZPN5OhCBdtNEr8RTFDK78JEIUDus3hUU.png?v=1762803102\"\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eP.S. This webinar is SHRM-approved for 1.5 PDCs, so you can earn recertification credits while you learn!\u003cp\u003eThis program has been pre-approved for (1.5 HR General credit hours ) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eDon't wait! Register now and gain the tools to navigate even the toughest HR negotiations with confidence and success.\u003c\/strong\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45506693005547,"sku":"","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-6-FromConflicttoCollaboration.png?v=1762776860"},{"product_id":"mastering-labor-negotiations-strategies-for-the-modern-hr-professional","title":"Mastering Labor Negotiations: Essential HR Training Strategies for Today's Professionals","description":"\u003ch2\u003e\u003cstrong\u003eUnions on the Rise: Equip Your HR Team to Navigate High-Stakes Negotiations and Prevent Costly Disputes with this HR Training\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003eThe recent surge in union activity and high-profile labor disputes has put HR professionals in the spotlight. \u003cstrong\u003eAre you prepared to navigate the complexities of labor negotiations and protect your organization from costly disruptions? \u003c\/strong\u003eJoin renowned mediator Faith Knight for an exclusive webinar that will equip you with the essential understanding and practical strategies you need to:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDecode union tactics and motivations:\u003c\/strong\u003e Gain a deeper understanding of the factors driving union activity and anticipate their negotiation strategies.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaster the art of preparation:\u003c\/strong\u003e Learn the critical steps to take before entering negotiations to ensure the best possible outcome for your organization.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStay ahead of legal and regulatory changes:\u003c\/strong\u003e Understand the legal framework governing labor negotiations and how recent shifts impact your approach.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBuild consensus and maintain positive labor relations:\u003c\/strong\u003e Develop effective communication strategies to foster collaboration and minimize conflict.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLeverage media coverage to your advantage:\u003c\/strong\u003e Learn how to analyze media narratives surrounding negotiations and use them to inform your strategy.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eWho Should Attend:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHR professionals in industries with high unionization rates\u003c\/li\u003e\n\u003cli\u003eHR leaders responsible for upcoming contract negotiations\u003c\/li\u003e\n\u003cli\u003eOrganizations experiencing increased union activity or labor unrest\u003c\/li\u003e\n\u003cli\u003eProfessionals interested in strengthening their negotiation skills.  \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eP.S.\u003c\/strong\u003e This webinar is SHRM-approved for 1 PDC, so you can earn recertification credits while you learn!\u003c\/p\u003e\u003cp\u003eThis program has been pre-approved for (1 HR General credit hour) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDon't let labor disputes derail your organization's success. Register now and gain the confidence and skills to navigate the challenges of labor negotiations.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSecure Your Spot Today! Limited Seats Available\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/40Al0RkF0788MMKDq08kMBD6QjtG0AkL74FETaDv.png?v=1762805014\"\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45544715616491,"sku":"","price":129.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-7-MasteringLaborNegotiations_Strategies.png?v=1762776930"},{"product_id":"certified-workplace-mediation-specialist","title":"Certified Workplace Mediation Specialist (CWMS)","description":"\u003ch1 data-path-to-node=\"3\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"3\"\u003eCertified Workplace Mediation Specialist (CWMS): The Industry’s Gold Standard in Conflict Resolution\u003c\/b\u003e\u003c\/h1\u003e\n\u003ch2 data-path-to-node=\"5\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"5\"\u003eThe 20-Hour Live Virtual Intensive | September 9th–11th, 2026\u003c\/b\u003e\u003c\/h2\u003e\n\u003cblockquote data-path-to-node=\"6\"\u003e\n\u003ch3 data-path-to-node=\"6,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,0\"\u003e🚨 EARLY BIRD SPECIAL: Save $150 when you register by August 14th.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"6,1\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,1\"\u003eStandard Rate: $997 | Early Bird Rate: $847\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch3 data-path-to-node=\"4\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"4\"\u003eFrom Conflict Manager to Conflict Hero\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"5\"\u003eUnresolved conflict is a silent drain on productivity, morale, and your organization’s bottom line. 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This is \u003cb data-index-in-node=\"43\" data-path-to-node=\"13\"\u003elive, in-depth training\u003c\/b\u003e led by Faith Knight, a Florida Supreme Court Certified Circuit Civil Mediator. You won't just hear about mediation; you will \u003ci data-index-in-node=\"192\" data-path-to-node=\"13\"\u003edo\u003c\/i\u003e it.\u003c\/p\u003e\n\u003ctable data-path-to-node=\"14\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSchedule\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eFocus\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eOutcome\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,1,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,1,0,0\"\u003eDay 1: Foundations\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,1,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,1,1,0\"\u003eThe 7-Stage Framework\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,1,2,0\"\u003eMastery of theory, ethics, and the mediation blueprint.\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,2,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,2,0,0\"\u003eDay 2: The Skills Lab\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,2,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,2,1,0\"\u003eHigh-Stakes Simulations\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,2,2,0\"\u003eFull-day role-plays covering power imbalances and high emotion.\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,3,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,3,0,0\"\u003eDay 3: Mastery \u0026amp; Launch\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,3,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"14,3,1,0\"\u003eIntegration \u0026amp; Success\u003c\/b\u003e\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cspan data-path-to-node=\"14,3,2,0\"\u003eAdvanced debriefs and strategies to implement your skills Day 1.\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003chr data-path-to-node=\"15\"\u003e\n\u003ch3 data-path-to-node=\"16\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"16\"\u003eWhat You’ll Gain\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul data-path-to-node=\"17\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"17,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17,0,0\"\u003eCWMS Designation:\u003c\/b\u003e A nationally recognized credential to add to your professional title.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"17,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17,1,0\"\u003e20 SHRM or HRCI Recertification Credits:\u003c\/b\u003e The highest credit-earning potential in a single program.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"17,2,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17,2,0\"\u003eThe Mediator’s Toolkit:\u003c\/b\u003e A digital library of scripts, intake forms, and Memorandum of Understanding (MOU) templates.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"17,3,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17,3,0\"\u003eNo Stress Certification:\u003c\/b\u003e We believe in competency, not testing. Certification is awarded based on active participation in our live mediation simulations.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"18\"\u003e\n\u003ch3 data-path-to-node=\"19\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"19\"\u003eThe Curriculum: A Deep Dive into Resolution\u003c\/b\u003e\u003c\/h3\u003e\n\u003ch4 data-path-to-node=\"20\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"20\"\u003ePhase 1: Foundations of Internal Workplace Mediation (Day 1)\u003c\/b\u003e\u003c\/h4\u003e\n\u003cul data-path-to-node=\"21\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"21,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,0,0\"\u003eThe Strategic Shift:\u003c\/b\u003e Moving from HR Advocate\/Judge to Neutral Facilitator.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"21,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,1,0\"\u003eEthics \u0026amp; Legalities:\u003c\/b\u003e Navigating confidentiality, neutrality, and risk mitigation.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"21,2,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,2,0\"\u003eThe Opening:\u003c\/b\u003e Scripting the \"Authority \u0026amp; Safety\" of the room to ensure success.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 data-path-to-node=\"22\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"22\"\u003ePhase 2: Advanced Skills \u0026amp; Complex Disputes (Day 2)\u003c\/b\u003e\u003c\/h4\u003e\n\u003cul data-path-to-node=\"23\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"23,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003eInterest Discovery:\u003c\/b\u003e Digging beneath surface-level demands to find the \"Why.\"\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"23,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,1,0\"\u003eNeutralizing Language:\u003c\/b\u003e Mastering the verbal scripts that stop an escalation in its tracks.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"23,2,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,2,0\"\u003eManaging Power Imbalances:\u003c\/b\u003e Techniques for mediating between leadership and staff.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 data-path-to-node=\"24\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"24\"\u003ePhase 3: Final Agreements \u0026amp; Institutional Launch (Day 3)\u003c\/b\u003e\u003c\/h4\u003e\n\u003cul data-path-to-node=\"25\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"25,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"25,0,0\"\u003eDrafting Durable Agreements:\u003c\/b\u003e Writing MOUs that are clear, actionable, and reduce liability.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"25,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"25,1,0\"\u003eCultural Implementation:\u003c\/b\u003e How to promote mediation as a high-value resource within your company.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"26\"\u003e\n\u003ch3 data-path-to-node=\"27\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"27\"\u003eWho Should Attend?\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul data-path-to-node=\"28\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"28,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"28,0,0\"\u003eHR Leaders\u003c\/b\u003e ready to move from reactive \"firefighting\" to strategic resolution.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"28,1,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"28,1,0\"\u003eManagers \u0026amp; Directors\u003c\/b\u003e overseeing teams in high-pressure or hybrid environments.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"28,2,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"28,2,0\"\u003eEmployee Relations Specialists\u003c\/b\u003e looking for a legally grounded, repeatable framework.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"29\"\u003e\n\u003ch3 data-path-to-node=\"30\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"30\"\u003eThe CMI Ethical Guarantee\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"31\"\u003eAt the Conflict Management Institute (CMI), we value integrity above all. Our instructors bring years of corporate HR compliance experience. We don't just teach you how to \"get along\"; we teach you how to facilitate a professional, documented, and ethical resolution process that protects both the employee and the organization.\u003c\/p\u003e\n\u003cp data-path-to-node=\"32\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"32\"\u003eReady to lead your organization to a more peaceful, productive future?\u003c\/b\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cimg style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\" class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/H86ofzpVtu3DacqaAqjxtYbPofNSGbGD68EHhqCf.png?v=1762644814\"\u003e\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertification:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successful completion of the program, you'll receive the CWMS designation, validating your skills as a qualified workplace mediation specialist.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDon't let conflict hold your workplace back. Become the conflict resolution expert your organization needs with the Certified Workplace Mediation Specialist program!\u003c\/strong\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"Live September 9th, 10th, \u0026 11th 2026 10:00 AM EST \/ 9:00 AM CST","offer_id":45692187082987,"sku":"","price":997.0,"currency_code":"USD","in_stock":true},{"title":"Live February 10th, 11th, \u0026 12th 2027 10:00 AM EST \/ 9:00 AM CST","offer_id":49036851151083,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnail-2-CWMS.png?v=1762777188"},{"product_id":"navigating-difficult-conversations-with-confidence","title":"Navigating Difficult Conversations with Confidence: Essential HR Training Guide for Professionals","description":"\u003ch2\u003e\u003cstrong\u003eMaster the art of communication to resolve workplace conflicts and build a stronger team with this HR Training\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eHR Training Course Description:\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eDifficult conversations are an inevitable part of the HR professional's role. Whether you're addressing underperformance, managing interpersonal conflicts, or handling sensitive employee issues, effective communication is key. In this interactive webinar, you'll gain the essential skills and strategies to confidently navigate these challenging interactions.\u003c\/p\u003e\u003cp\u003eLed by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eUnderstand and manage your own emotions during high-stakes conversations\u003c\/strong\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRecognize and respond to the emotional cues of others\u003c\/strong\u003e\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDevelop active listening skills to build rapport and foster understanding\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eApply a step-by-step framework to structure difficult conversations for positive outcomes\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommunicate with empathy and clarity to de-escalate conflict and find solutions\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003e\u003cstrong\u003eWho Should Attend:\u003c\/strong\u003e\u003c\/h2\u003e\u003cul\u003e\u003cli\u003eHuman Resources professionals at all levels\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHR managers and directors\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003eEmployee relations specialists\u003c\/li\u003e\n\u003cli\u003eAnyone responsible for managing employee performance or resolving workplace conflicts\u003c\/li\u003e\n\u003cli\u003eEmployee Relations Managers\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTraining and Development Managers\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eOrganizational Development Consultants\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBusiness Owners and Entrepreneurs\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eDepartment Managers and Supervisors\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTeam Leaders and Project Managers\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eLegal Counsel \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAnyone seeking to improve their conflict resolution skills in a professional setting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eWhat You'll Learn:\u003c\/h2\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eEssential emotional intelligence tools \u003c\/strong\u003efor navigating difficult conversations\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEffective communication strategies\u003c\/strong\u003e to de-escalate conflict and build trust\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA step-by-step framework \u003c\/strong\u003efor approaching challenging discussions with confidence\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHow to handle a wide range of HR-related difficult conversations\u003c\/strong\u003e, including performance issues, interpersonal conflict, and sensitive topics\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractical tips for maintaining professionalism\u003c\/strong\u003e and managing your own emotions during stressful interactions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eBonus\u003c\/em\u003e\u003c\/strong\u003e\u003cem\u003e: Earn 2 valuable SPHR\/PHR PDC's while mastering these critical skills.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePart of the HRCMR Certification:\u003c\/strong\u003e This webinar is a core module in our comprehensive HR Conflict Management \u0026amp; Resolution Certification program, giving you a recognized credential to boost your career.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/QDYsnhHLksCnObupylv1chXrQFA06DgZvQecTTgP.png?v=1762807476\"\u003e\u003c\/p\u003e\u003cp\u003eThis program has been pre-approved for (2 HR General credit hours ) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)\u003c\/p\u003e\u003cp\u003eAbout the Instructor:\u003c\/p\u003e\u003cp\u003eFaith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator with extensive experience resolving workplace conflicts and training HR professionals. 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As an HR professional, you're often the first line of defense in resolving these disputes. Mediation Skills for HR Professionals is an interactive webinar that will equip you with the mediation skills to effectively facilitate resolutions between employees and departments, fostering a more positive and collaborative work environment.\u003c\/p\u003e\u003cp\u003eLed by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. 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She brings a wealth of real-world knowledge and practical expertise to this webinar.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Recertification-Provider-Seal.png?v=1760384789\" alt=\"\"\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/shrm-recertification-provider.png?v=1722018770\" alt=\"\"\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45692201730283,"sku":"","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-13-MediationSkillsforHRProfessionals.png?v=1762777333"},{"product_id":"de-escalation-techniques-for-hr","title":"Turn Down the Heat: HR Compliance Training for Effective De-escalation Techniques","description":"\u003ch2\u003e\u003cstrong\u003eTired of workplace drama? Enhance Workplace Harmony with Our HR Compliance Training\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003eUnresolved conflict drains productivity, tanks morale, and creates a toxic environment where everyone loses. But what if you could transform those tense situations into opportunities for growth and collaboration?  Our HR compliance training can help. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAs an HR professional, you're often the first line of defense when conflict erupts. That's why mastering de-escalation techniques is no longer a \"nice-to-have\" skill – it's your secret weapon for building a more harmonious and productive workplace.\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eThis 90-minute webinar will empower you to:\u003c\/strong\u003e\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eRecognize the warning signs:\u003c\/strong\u003e Spot those subtle cues – the furrowed brows, the tense voices, the passive-aggressive emails – that signal a conflict is about to boil over.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBecome a master listener:\u003c\/strong\u003e Go beyond just hearing words. Learn to truly \u003cem\u003elisten\u003c\/em\u003e and uncover the underlying needs and concerns driving the conflict.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSpeak the language of de-escalation:\u003c\/strong\u003e Discover powerful verbal techniques to diffuse tension, calm emotions, and guide the conversation toward a positive resolution.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUse nonverbal magic:\u003c\/strong\u003e Master the art of body language and tone of voice to communicate empathy, build rapport, and create a safe space for dialogue.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGuide the conversation:\u003c\/strong\u003e Learn how to shift from conflict to collaboration, find common ground, and generate win-win solutions that everyone can get behind.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003e\u003cstrong\u003eWho is this for?\u003c\/strong\u003e\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHR Professionals at ALL levels:\u003c\/strong\u003e Whether you're a seasoned veteran or just starting your HR journey, this webinar will equip you with essential skills to navigate workplace conflict effectively.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eManagers and Supervisors:\u003c\/strong\u003e Gain the confidence to address conflict within your team, foster a more positive work environment, and improve employee morale.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAnyone who wants to become a conflict resolution rockstar:\u003c\/strong\u003e Seriously, who \u003cem\u003edoesn't\u003c\/em\u003e want less drama and more productivity in their workplace?\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003e\u003cstrong\u003eWhy This Webinar is Different:\u003c\/strong\u003e\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNo fluff, just actionable strategies:\u003c\/strong\u003e This isn't some boring lecture filled with theoretical jargon. You'll walk away with practical tools and techniques you can implement \u003cem\u003eimmediately\u003c\/em\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReal-world focus:\u003c\/strong\u003e We'll dive into realistic scenarios and case studies that you can relate to and learn from.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExpert instruction:\u003c\/strong\u003e Led by Faith Knight, a seasoned HR professional and certified mediator with over 20 years of experience.   \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInteractive learning:\u003c\/strong\u003e Engage in discussions, Q\u0026amp;A sessions, and practical exercises to solidify your understanding.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart of the HRCMR Certification:\u003c\/strong\u003e This webinar is a core module in our comprehensive HR Conflict Management \u0026amp; Resolution Certification program, giving you a recognized credential to boost your career.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/NM8uU51M7hI6yhVgOYIN5EQK8bte48jMNaE6Nsx2.png?v=1762805983\"\u003e\u003c\/p\u003e\u003ch3\u003e\u003cstrong\u003eReady to transform conflict into collaboration?\u003c\/strong\u003e\u003c\/h3\u003e\u003cp\u003eDon't let workplace drama drain your energy and productivity. Enroll in \"Turning Down the Heat\" today and become the conflict resolution hero your workplace needs!\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eP.S.\u003c\/strong\u003e This webinar is SHRM-approved for 1.25 PDCs, so you can earn recertification credits while you learn!\u003c\/p\u003e\u003cp\u003eThis program has been pre-approved for (1.25 HR General credit hours ) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On Demand Video (Available Now)","offer_id":46875560411371,"sku":null,"price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/TurningDowntheHeat_De-EscalationTechniques.png?v=1739309376"},{"product_id":"managing-conflict-in-a-changing-workforce","title":"Managing Conflict in Virtual Teams: Strategies for Success in a Changing Workforce","description":"\u003ch2\u003e\u003cstrong\u003eManaging Conflict in Virtual Teams - Is workplace conflict derailing your remote or hybrid team?\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eRemote and hybrid work have changed everything—including how conflict happens. 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It's the practical guide you need to turn modern workplace challenges into opportunities for growth and collaboration.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eBonus\u003c\/em\u003e\u003c\/strong\u003e\u003cem\u003e: Earn 1.5 valuable SPHR\/PHR PDC's while mastering these critical skills.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThis program has been pre-approved for (1.5 HR General credit hours ) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®)\u003c\/em\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/hr-conflict-manager-hr-certification\"\u003e\u003cstrong\u003ePart of the HRCMR Certification:\u003c\/strong\u003e\u003c\/a\u003e This webinar is a core module in our comprehensive HR Conflict Management \u0026amp; Resolution Certification program, giving you a recognized credential to boost your career.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/conflictmanagementinstitute.org\/products\/hr-conflict-manager-hr-certification\"\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/ibkCUvoHr1S5jIwaH5KXhA89PLNrWp61nRdKU2GT.png?v=1762648502\"\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":46892227920107,"sku":null,"price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/ManagingConflictinaChangingWorkforce.png?v=1739315942"},{"product_id":"hr-conflict-manager","title":"HR Certification - HR Conflict Management \u0026 Resolution Certification (HRCMR) (C)","description":"\u003ch1 data-path-to-node=\"4\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"4\"\u003eHR Conflict Management \u0026amp; Resolution Certification (HRCMR)\u003c\/b\u003e\u003c\/h1\u003e\n\u003ch2 data-path-to-node=\"5\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"5\"\u003eThe 20-Hour Live Virtual Intensive | May 20–22, 2026\u003c\/b\u003e\u003c\/h2\u003e\n\u003cblockquote data-path-to-node=\"6\"\u003e\n\u003ch3 data-path-to-node=\"6,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,0\"\u003e🚨 EARLY BIRD SPECIAL: Save $448 when you register by April 20th.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"6,1\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"6,1\"\u003eStandard Rate: $1,295 | Early Bird Rate: $847\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003chr data-path-to-node=\"7\"\u003e\n\u003ch3 data-path-to-node=\"8\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"8\"\u003eStop Firefighting. Start Resolving.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"9\"\u003eMost leaders spend their afternoons putting out the same fires over and over again. You \"manage\" a dispute on Tuesday, only to have it explode again on Friday. It’s exhausting, it’s a massive liability, and \"passive management\" isn't working anymore.\u003c\/p\u003e\n\u003cp data-path-to-node=\"10\"\u003eThe \u003cb data-index-in-node=\"4\" data-path-to-node=\"10\"\u003eHRCMR 3-Day Live Intensive\u003c\/b\u003e is an intervention for your leadership toolkit. We’ve retired the dry, recorded webinars. This is a high-heat, live-coached program for professionals who need to walk into a hostile room and walk out with a signed agreement.\u003c\/p\u003e\n\u003cp data-path-to-node=\"11\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"11\"\u003eEarn 20.00 SHRM PDCs \/ 20.00 HRCI Credits.\u003c\/b\u003e Knock out 1\/3 of your entire 3-year recertification cycle in one 3-day sprint.\u003c\/p\u003e\n\u003chr data-path-to-node=\"12\"\u003e\n\u003ch3 data-path-to-node=\"12\"\u003e\u003cb data-path-to-node=\"12\" data-index-in-node=\"0\"\u003eWhat You’ll Master: The HRCMR Toolkit\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eWe don't just teach theory; we build \u003cb data-path-to-node=\"13\" data-index-in-node=\"37\"\u003eConflict Competence\u003c\/b\u003e. By the end of this 20-hour Lab, you will have mastered:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"14,0,0\"\u003e\n\u003cb data-path-to-node=\"14,0,0\" data-index-in-node=\"0\"\u003eTactical De-Escalation:\u003c\/b\u003e The specific verbal \"scripts\" to catch a verbal grenade and defuse high-emotion interactions before they reach a breaking point.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,1,0\"\u003e\n\u003cb data-path-to-node=\"14,1,0\" data-index-in-node=\"0\"\u003eDispute Resolution Frameworks:\u003c\/b\u003e A roadmap to facilitate disputes between colleagues without \"taking sides\" or becoming the \"Principal's Office.\"\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,2,0\"\u003e\n\u003cb data-path-to-node=\"14,2,0\" data-index-in-node=\"0\"\u003eThe Steward’s Resilience:\u003c\/b\u003e Advanced \u003cb data-path-to-node=\"14,2,0\" data-index-in-node=\"35\"\u003eTactical Stress-Management\u003c\/b\u003e and self-regulation techniques. Learn how to keep your heart rate down and your head clear when the room gets heated.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,4,0\"\u003e\n\u003cb data-path-to-node=\"14,4,0\" data-index-in-node=\"0\"\u003eDifficult Conversation Mastery:\u003c\/b\u003e Exact phrasing and protocols for high-stakes terminations, PIPs, and behavioral corrections.\u003c\/li\u003e\n\u003cli data-path-to-node=\"14,5,0\"\u003e\n\u003cb data-path-to-node=\"14,5,0\" data-index-in-node=\"0\"\u003eCulture of Resolution:\u003c\/b\u003e How to implement a department-wide \"Conflict-First\" mindset that lowers the collective temperature of your organization.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,0,0\"\u003e\n\u003cb data-path-to-node=\"20,0,0\" data-index-in-node=\"0\"\u003eThe Risk Management Lens:\u003c\/b\u003e Learn to treat conflict as a business liability. Master the techniques to identify and neutralize legal and behavioral risks before they reach a formal grievance or EEO claim.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,1,0\"\u003e\n\u003cb data-path-to-node=\"20,1,0\" data-index-in-node=\"0\"\u003eGlobal \u0026amp; Hybrid Resolution:\u003c\/b\u003e Specifically designed for the 2026 workforce. Learn to navigate the cultural nuances of conflict and resolve the \"digital friction\" that plagues remote and distributed teams.\u003c\/li\u003e\n\u003cli data-path-to-node=\"20,2,0\"\u003e\n\u003cb data-path-to-node=\"20,2,0\" data-index-in-node=\"0\"\u003eAdvanced Employee Relations (ELR):\u003c\/b\u003e Move beyond basic coaching. Gain the tactical scripts for high-stakes ELR scenarios, including hostile terminations, union-environment friction, and multi-party workplace investigations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"15\"\u003e\n\u003ch3 data-path-to-node=\"13\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"13\"\u003e\u003c\/b\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3 data-path-to-node=\"13\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"13\"\u003eWho Is This For? (The \"First Responders\" of Conflict)\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"14\"\u003eIf your workday is defined by high-stakes \"people problems,\" you’re in the right place. This program is built for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"15,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,0,0\"\u003eStrategic HR Directors:\u003c\/b\u003e Stop being the \"Principal's Office\" and start being the architect of a high-performance culture.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,1,0\"\u003eEmployee Relations (ER) Specialists:\u003c\/b\u003e Get the tactical \"scripts\" you need for hostile terminations and grievance hearings.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,2,0\"\u003ePeople \u0026amp; Operations Managers:\u003c\/b\u003e Resolve team friction internally before it ever reaches a formal (and expensive) HR complaint.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,3,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,3,0\"\u003eSchool \u0026amp; Healthcare Admins:\u003c\/b\u003e Lead through the communication breakdowns that happen in high-pressure, 24\/7 environments.\u003c\/li\u003e\n\u003cli data-path-to-node=\"15,4,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"15,4,0\"\u003eSmall Business Owners:\u003c\/b\u003e Handle sensitive employee dynamics without a dedicated HR department standing behind you.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"16\"\u003e\n\u003ch3 data-path-to-node=\"17\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"17\"\u003eThe 3-Day Roadmap: From Friction to Finality\u003c\/b\u003e\u003c\/h3\u003e\n\u003ch4 data-path-to-node=\"18\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"18\"\u003eDay 1: Tactical De-Escalation\u003c\/b\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"19,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,0,0\"\u003eThe \"Simmer\" Check:\u003c\/b\u003e Spot the behavioral cues of a blow-up before it happens.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,1,0\"\u003eThe Inquiry Shift:\u003c\/b\u003e Stop \"listening to reply\" and start \"listening to translate.\"\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"19,2,0\"\u003eLive Drills:\u003c\/b\u003e Real-time practice turning down the heat in high-tension meetings.\u003cb data-index-in-node=\"0\" data-path-to-node=\"20\"\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"20\"\u003eDay 2: Negotiation \u0026amp; Dispute Resolution \u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"21,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,0,0\"\u003eThe Resolution Roadmap:\u003c\/b\u003e Systems for facilitating a \"win-win\" between two warring parties.\u003c\/li\u003e\n\u003cli data-path-to-node=\"21,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,1,0\"\u003eThe Neutrality Tool:\u003c\/b\u003e Learn how to facilitate a dispute without taking sides or overstepping your professional role.\u003c\/li\u003e\n\u003cli data-path-to-node=\"21,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"21,2,0\"\u003eHigh-Stakes Moves:\u003c\/b\u003e Tactical tools for salary impasses, vendor friction, and \"departmental divorces.\"\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"22\"\u003eDay 3: Behavior \u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003e\u003cb data-path-to-node=\"17,2,0\" data-index-in-node=\"0\"\u003eHybrid Teams, \u0026amp; Resilience\u003c\/b\u003e\u003c\/b\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"23,0,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003e\u003cmeta charset=\"utf-8\"\u003eMastering hard conversations and managing remote friction.\u003c\/b\u003e\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,0,0\"\u003eHard Conversations:\u003c\/b\u003e The specific \"scripts\" for PIPs, behavioral corrections, and terminations.\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,1,0\"\u003eThe Digital Friction Fix:\u003c\/b\u003e Strategies for remote and hybrid teams where \"Slack-tension\" hides the real issues.\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"23,2,0\"\u003eThe Capstone:\u003c\/b\u003e Final, live simulations on \"Culture Resets\" and complex workplace investigations with direct expert feedback.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"24\"\u003e\n\u003ch3 data-path-to-node=\"25\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"25\"\u003eWhy \"Live\" is the Only Way\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"26\"\u003eConflict resolution is a contact sport. You can't learn it from a video.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"27,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,0,0\"\u003eBreakout Rooms:\u003c\/b\u003e You’ll be in the \"hot seat\" practicing these moves with your peers.\u003c\/li\u003e\n\u003cli data-path-to-node=\"27,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,1,0\"\u003eAuthentic Confidence:\u003c\/b\u003e You won't leave with just a certificate; you'll leave with the muscle memory of actually resolving a dispute.\u003c\/li\u003e\n\u003cli data-path-to-node=\"27,2,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"27,2,0\"\u003eThe Toolkit:\u003c\/b\u003e Take home a \"Resolution Pack\" with intake forms, de-escalation cheat sheets, and hybrid conflict templates.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"28\"\u003e\n\u003ch3 data-path-to-node=\"29\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"29\"\u003eCertification \u0026amp; Credits\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"30\"\u003eUpon completion, you will receive the \u003cb data-index-in-node=\"38\" data-path-to-node=\"30\"\u003eHRCMR Designation\u003c\/b\u003e, proving your mastery in workplace resolution.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"31,0,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"31,0,0\"\u003eSHRM:\u003c\/b\u003e 20.00 PDCs (Pre-approved).\u003c\/li\u003e\n\u003cli data-path-to-node=\"31,1,0\"\u003e\n\u003cb data-index-in-node=\"0\" data-path-to-node=\"31,1,0\"\u003eHRCI:\u003c\/b\u003e 20.00 Recertification Credits (Pre-approved).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"32\"\u003e\n\u003ch3 data-path-to-node=\"33\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"33\"\u003eRegistration \u0026amp; Tuition\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"34\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"34\"\u003eEarly Bird Rate: $847 (Ends April 20th)\u003c\/b\u003e \u003cb data-index-in-node=\"40\" data-path-to-node=\"34\"\u003eStandard Rate: $1,295\u003c\/b\u003e \u003ci data-index-in-node=\"62\" data-path-to-node=\"34\"\u003eSeats are capped to ensure every participant gets individual coaching in our breakout rooms.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp data-path-to-node=\"35\"\u003e[ \u003cb data-index-in-node=\"2\" data-path-to-node=\"35\"\u003eSecure Your Early Bird Seat - $847\u003c\/b\u003e ]\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"Live Wednesday May 20th 2026 10:00 AM EST \/ 9:00 AM CST","offer_id":47048418689259,"sku":null,"price":997.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnail-1-HRCMR.png?v=1763279946"},{"product_id":"foundations-internal-workplace-mediation","title":"Foundations Of Internal Workplace Mediation","description":"\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003e⚠️ Important Course Selection Note\u003c\/span\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eLooking for the full Specialist Designation? If your goal is to become a Certified Workplace Mediation Specialist (CWMS) and earn 20 SHRM\/HRCI credits through our intensive 3-day certification and skills labs, please \u003ca href=\"https:\/\/conflictmanagementinstitute.org\/pages\/certified-workplace-mediator\" rel=\"noopener\" target=\"_blank\"\u003e[Click Here to view the CWMS Certification Program]\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eIs this the right class for you? The Foundations of Internal Workplace Mediation is a 6-hour intensive focused on the theory and framework of our 7-stage model. It is perfect for HR professionals who:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eNeed 6 SHRM\/HRCI credits quickly.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eWant a high-level \"blueprint\" of the mediation process without the 20-hour time commitment.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eAre looking for a \"Gateway\" to see if the full certification is right for them.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 42, 0); background-color: rgb(255, 255, 0);\"\u003eNote: 100% of your tuition for this Foundations course can be applied as a credit toward the full CWMS Certification if you choose to upgrade within 30 days of completion.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 data-path-to-node=\"4\"\u003e\u003cb data-path-to-node=\"4\" data-index-in-node=\"0\"\u003eStop Managing Conflict. Start Resolving It.\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp data-path-to-node=\"5\"\u003eAre you tired of being caught in the middle of \"he-said, she-said\" disputes? For HR professionals, unresolved workplace conflict is more than a headache—it’s a drain on productivity and a significant legal liability.\u003c\/p\u003e\n\u003cp data-path-to-node=\"6\"\u003e\u003cb data-path-to-node=\"6\" data-index-in-node=\"0\"\u003eFoundations of Internal Workplace Mediation\u003c\/b\u003e is a 6-hour intensive virtual course designed to give you a professional, repeatable roadmap for resolving employee friction before it reaches a formal grievance level.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"7\"\u003e\u003cb data-path-to-node=\"7\" data-index-in-node=\"0\"\u003eWhat You Will Gain:\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"8,0,0\"\u003e\n\u003cb data-path-to-node=\"8,0,0\" data-index-in-node=\"0\"\u003eThe 7-Stage Mediation Blueprint:\u003c\/b\u003e A step-by-step framework to guide parties from initial intake to a signed agreement.\u003c\/li\u003e\n\u003cli data-path-to-node=\"8,1,0\"\u003e\n\u003cb data-path-to-node=\"8,1,0\" data-index-in-node=\"0\"\u003eNeutrality as a Superpower:\u003c\/b\u003e Learn how to pivot from \"HR Advocate\" to \"Neutral Facilitator\" without losing professional authority.\u003c\/li\u003e\n\u003cli data-path-to-node=\"8,2,0\"\u003e\n\u003cb data-path-to-node=\"8,2,0\" data-index-in-node=\"0\"\u003eInterest-Based Negotiation:\u003c\/b\u003e Techniques to uncover the \u003ci data-path-to-node=\"8,2,0\" data-index-in-node=\"54\"\u003ehidden\u003c\/i\u003e needs driving employee demands.\u003c\/li\u003e\n\u003cli data-path-to-node=\"8,3,0\"\u003e\n\u003cb data-path-to-node=\"8,3,0\" data-index-in-node=\"0\"\u003eThe Documentation Toolkit:\u003c\/b\u003e Guidelines for drafting clear, durable Memorandums of Understanding (MOUs).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"9\"\u003e\u003cb data-path-to-node=\"9\" data-index-in-node=\"0\"\u003eCourse Logistics \u0026amp; Credits:\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"10,0,0\"\u003e\n\u003cb data-path-to-node=\"10,0,0\" data-index-in-node=\"0\"\u003eFormat:\u003c\/b\u003e 6-Hour Live Virtual Intensive.\u003c\/li\u003e\n\u003cli data-path-to-node=\"10,1,0\"\u003e\n\u003cb data-path-to-node=\"10,1,0\" data-index-in-node=\"0\"\u003eAccreditation:\u003c\/b\u003e Pre-approved for \u003cb data-path-to-node=\"10,1,0\" data-index-in-node=\"32\"\u003e6 SHRM PDCs\u003c\/b\u003e and \u003cb data-path-to-node=\"10,1,0\" data-index-in-node=\"48\"\u003e6 HRCI Recertification Credits.   \u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli data-path-to-node=\"10,1,0\"\u003e\n\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/shrm-recertification-provider.png?v=1762776681\" alt=\"HR Certification - HR Conflict Management \u0026amp; Resolution Certification (HRCMR)\" width=\"176\" height=\"176\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Recertification-Provider-Seal.png?v=1760391718\" alt=\"Managing Conflict in a Changing Workforce: Virtual Teams, Hybrid Environments, \u0026amp; Beyond - Conflict Management Institute\" width=\"174\" height=\"174\"\u003e\u003cb data-path-to-node=\"10,2,0\" data-index-in-node=\"0\"\u003e\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli data-path-to-node=\"10,1,0\"\u003e\u003cspan style=\"background-color: rgb(128, 255, 0);\"\u003e\u003cb data-path-to-node=\"10,2,0\" data-index-in-node=\"0\"\u003eMaterials:\u003c\/b\u003e Includes the \u003ci data-path-to-node=\"10,2,0\" data-index-in-node=\"24\"\u003eInternal Mediator’s Starter Kit\u003c\/i\u003e (PDF scripts and templates).\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"11\"\u003e\n\u003ch3 data-path-to-node=\"12\"\u003e\u003cb data-path-to-node=\"12\" data-index-in-node=\"0\"\u003eWhy Choose the Foundations Course?\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eMost \"conflict management\" training is too theoretical. This course is built on the \u003cb data-path-to-node=\"13\" data-index-in-node=\"84\"\u003eCWMS (Certified Workplace Mediation Specialist)\u003c\/b\u003e curriculum, focusing on the practical \"how-to\" of mediation. It is designed for HR Directors, People \u0026amp; Culture Managers, and Employee Relations Specialists who need a structured process to handle high-stakes office dynamics.\u003c\/p\u003e\n\u003cblockquote data-path-to-node=\"14\"\u003e\n\u003cp data-path-to-node=\"14,0\"\u003e\u003cb data-path-to-node=\"14,0\" data-index-in-node=\"0\"\u003eThe \"Foundations to Specialist\" Path:\u003c\/b\u003e \u003ci data-path-to-node=\"14,0\" data-index-in-node=\"38\"\u003eCompletion of this course grants you 6 credits toward your full CWMS Certification. If you decide to upgrade to the full 20-hour certification within 30 days, 100% of your tuition for this course will be applied as a credit toward your CWMS enrollment.\u003c\/i\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e","brand":"Conflict Management Institute","offers":[{"title":"Live Wednesday February 17th 2027 10:00 AM Est \/ 9:00 AM Cst","offer_id":47344275423467,"sku":null,"price":397.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/foundationsofworkplacemediation.png?v=1768603721"},{"product_id":"texas-40-hour-basic-civil-mediation-training","title":"Texas 40-Hour Basic Mediation Training","description":"\u003ch3 data-path-to-node=\"6\"\u003e\u003cb data-path-to-node=\"6\" data-index-in-node=\"0\"\u003eMaster the Art of the Neutral. Build a Career in Resolution.\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"7\"\u003eConflict is inevitable, but resolution is a skill. Whether you are looking to start a private mediation practice, enhance your current career, or simply become the most effective communicator in the room, the \u003cb data-path-to-node=\"7\" data-index-in-node=\"209\"\u003eConflict Management Institute (CMI)\u003c\/b\u003e provides the definitive Texas mediator roadmap.\u003c\/p\u003e\n\u003cp data-path-to-node=\"8\"\u003eOur 40-hour course isn't just a lecture series; it's a high-intensity, \"learning-by-doing\" experience designed to turn you into a confident mediator in just five days.\u003c\/p\u003e\n\u003cp data-path-to-node=\"8\"\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/2026_TMCA-Accepted_Training_2x4_RGB_smallest_RGB_-_for_web.jpg?v=1781037975\"\u003e\u003c\/p\u003e\n\u003chr data-path-to-node=\"9\"\u003e\n\u003ch3 data-path-to-node=\"10\"\u003e\u003cb data-path-to-node=\"10\" data-index-in-node=\"0\"\u003eTHE CMI DIGITAL ADVANTAGE\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"11\"\u003e\u003cb data-path-to-node=\"11\" data-index-in-node=\"0\"\u003eThe CMI Digital Portal\u003c\/b\u003e No more heavy 3-ring binders or lost handouts. The moment you register, you gain access to our \u003cb data-path-to-node=\"11\" data-index-in-node=\"118\"\u003eConflict Management Institute (CMI) Digital Portal\u003c\/b\u003e. This is your one-stop shop for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"12,0,0\"\u003e\n\u003cb data-path-to-node=\"12,0,0\" data-index-in-node=\"0\"\u003eYour Digital Training Manual:\u003c\/b\u003e A fully searchable, modern guide to Texas mediation.\u003c\/li\u003e\n\u003cli data-path-to-node=\"12,1,0\"\u003e\n\u003cb data-path-to-node=\"12,1,0\" data-index-in-node=\"0\"\u003eThe Master TMCA Bibliography:\u003c\/b\u003e A curated library of the essential laws, ethical codes, and foundational books (including the Texas ADR Act and Ethical Guidelines) required by the Texas Mediator Credentialing Association.\u003c\/li\u003e\n\u003cli data-path-to-node=\"12,2,0\"\u003e\n\u003cb data-path-to-node=\"12,2,0\" data-index-in-node=\"0\"\u003eTactical \"Cheat Sheets\":\u003c\/b\u003e Digital tools you can pull up on your tablet or laptop during a real mediation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-path-to-node=\"3\"\u003eThe Power of the Live Classroom: Collaborative Learning at CMI\u003c\/h2\u003e\n\u003cp data-path-to-node=\"4\"\u003eThe Conflict Management Institute (CMI) \u003cb data-index-in-node=\"40\" data-path-to-node=\"4\"\u003e40-Hour Basic Mediation Training\u003c\/b\u003e is designed as a synchronous, interactive intensive. We believe that the most effective way to master mediation is through live engagement, real-time feedback, and the shared experience of a professional cohort.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"5\"\u003eCommitment to Professional Standards\u003c\/h3\u003e\n\u003cp data-path-to-node=\"6\"\u003eTo align with the standards required for TMCA credentialing and the expectations of the Texas legal community, \u003cb data-index-in-node=\"111\" data-path-to-node=\"6\"\u003efull participation is essential.\u003c\/b\u003e\u003c\/p\u003e\n\u003cblockquote data-path-to-node=\"7\"\u003e\n\u003cp data-path-to-node=\"7,0\"\u003e\u003cb data-index-in-node=\"0\" data-path-to-node=\"7,0\"\u003eAttendance \u0026amp; Engagement:\u003c\/b\u003e Participants are required to be present and on camera for the full 40 hours of the course. This consistent presence ensures that everyone can fully engage in the mandated role-plays and benefit from the supervised practice that defines our program.\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch3 data-path-to-node=\"8\"\u003eLearning Through Representative Scenarios\u003c\/h3\u003e\n\u003cp data-path-to-node=\"9\"\u003eOur curriculum balances foundational theory with \u003cb data-index-in-node=\"49\" data-path-to-node=\"9\"\u003eRepresentative Practice Scenarios.\u003c\/b\u003e Rather than just observing, you will actively rotate through the roles of Mediator and Disputant in simulations designed to mirror the complexities of the Texas legal landscape.\u003c\/p\u003e\n\u003cp data-path-to-node=\"10\"\u003eThese scenarios offer hands-on experience in areas such as:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"11,0,0\"\u003e🚗 \u003cb data-index-in-node=\"3\" data-path-to-node=\"11,0,0\"\u003ePersonal Injury \u0026amp; Auto:\u003c\/b\u003e Navigating liability, damages, and insurance dynamics.\u003c\/li\u003e\n\u003cli data-path-to-node=\"11,1,0\"\u003e🏢 \u003cb data-index-in-node=\"3\" data-path-to-node=\"11,1,0\"\u003eCommercial Dissolution:\u003c\/b\u003e Resolving partnership disputes and the division of business assets.\u003c\/li\u003e\n\u003cli data-path-to-node=\"11,2,0\"\u003e🏗️ \u003cb data-index-in-node=\"4\" data-path-to-node=\"11,2,0\"\u003eConstruction \u0026amp; Property:\u003c\/b\u003e Facilitating \"who-is-at-fault\" discussions in multi-party conflicts.\u003c\/li\u003e\n\u003cli data-path-to-node=\"11,3,0\"\u003e🏡 \u003cb data-index-in-node=\"3\" data-path-to-node=\"11,3,0\"\u003eHOA \u0026amp; Neighborhood:\u003c\/b\u003e Resolving community-based disputes over rules and rights.\u003c\/li\u003e\n\u003cli data-path-to-node=\"11,4,0\"\u003e💼 \u003cb data-index-in-node=\"3\" data-path-to-node=\"11,4,0\"\u003eEmployment Matters:\u003c\/b\u003e Managing the sensitive dynamics of workplace and termination discussions.\u003c\/li\u003e\n\u003cli data-path-to-node=\"11,5,0\"\u003e📜 \u003cb data-index-in-node=\"3\" data-path-to-node=\"11,5,0\"\u003eProbate \u0026amp; Estates:\u003c\/b\u003e Facilitating resolution in family legacy and inheritance disputes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"12\"\u003eBuild Authentic Confidence\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eBy the final afternoon, you will have successfully facilitated multiple mediation simulations with supportive, constructive feedback from our instructors. Our goal is to ensure you leave the program with the practical skills and the confidence needed to facilitate your first dispute on Day One.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"17\"\u003e\u003cb style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\" data-path-to-node=\"18\" data-index-in-node=\"0\"\u003eTHE 10-MODULE CAREER LAUNCHPAD\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"19,0,0\"\u003e\n\u003cb data-path-to-node=\"19,0,0\" data-index-in-node=\"0\"\u003eModule 1: Foundations \u0026amp; History\u003c\/b\u003e – How mediation evolved from ancient traditions to a multi-billion dollar industry in Texas.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,1,0\"\u003e\n\u003cb data-path-to-node=\"19,1,0\" data-index-in-node=\"0\"\u003eModule 2: The Legal Container\u003c\/b\u003e – Understanding \u003cb data-path-to-node=\"19,1,0\" data-index-in-node=\"46\"\u003eChapter 154 of the Texas Civil Code\u003c\/b\u003e—the laws that protect your confidentiality.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,2,0\"\u003e\n\u003cb data-path-to-node=\"19,2,0\" data-index-in-node=\"0\"\u003eModule 3: The 9-Step Architecture\u003c\/b\u003e – The exact roadmap for a mediation, from your first \"Hello\" to the final signed agreement.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,3,0\"\u003e\n\u003cb data-path-to-node=\"19,3,0\" data-index-in-node=\"0\"\u003eModule 4: Tactical Communication\u003c\/b\u003e – How to ask \"Magic Questions\" and turn toxic insults into productive conversations.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,4,0\"\u003e\n\u003cb data-path-to-node=\"19,4,0\" data-index-in-node=\"0\"\u003eModule 5: The Mirror of Bias\u003c\/b\u003e – How to stay truly neutral and recognize the hidden \"filters\" we all have.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,5,0\"\u003e\n\u003cb data-path-to-node=\"19,5,0\" data-index-in-node=\"0\"\u003eModule 6: Business \u0026amp; Property Conflicts\u003c\/b\u003e – Solving \"Structural\" problems like construction defects and commercial lease evictions.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,6,0\"\u003e\n\u003cb data-path-to-node=\"19,6,0\" data-index-in-node=\"0\"\u003eModule 7: The Ethical Red Lines\u003c\/b\u003e – When you \u003ci data-path-to-node=\"19,6,0\" data-index-in-node=\"43\"\u003emust\u003c\/i\u003e speak up, when you must stay silent, and how to stay out of legal trouble.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,7,0\"\u003e\n\u003cb data-path-to-node=\"19,7,0\" data-index-in-node=\"0\"\u003eModule 8: Navigating Deep Emotion\u003c\/b\u003e – Tools for handling intense grief, anger, and betrayal in the mediation room.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,8,0\"\u003e\n\u003cb data-path-to-node=\"19,8,0\" data-index-in-node=\"0\"\u003eModule 9: The Professional Blueprint\u003c\/b\u003e – The \"Business\" side. How to get on court lists, how to network, and how to get paid.\u003c\/li\u003e\n\u003cli data-path-to-node=\"19,9,0\"\u003e\n\u003cb data-path-to-node=\"19,9,0\" data-index-in-node=\"0\"\u003eModule 10: The Grand Finale Capstone\u003c\/b\u003e – A diverse \"Graduation\" round covering a wide variety of \u003cmeta charset=\"utf-8\"\u003emediation scenarios — from Employment discrimination to Family Estate disputes—ensuring you can mediate \u003ci data-path-to-node=\"19,9,0\" data-index-in-node=\"189\"\u003eanything\u003c\/i\u003e that comes across your desk.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"20\"\u003e\n\u003ch3 data-path-to-node=\"21\"\u003e\u003cb data-path-to-node=\"21\" data-index-in-node=\"0\"\u003eREGISTRATION \u0026amp; TUITION\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"22\"\u003e\u003cb data-path-to-node=\"22\" data-index-in-node=\"0\"\u003eWhat’s Included:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"23,0,0\"\u003e\n\u003cb data-path-to-node=\"23,0,0\" data-index-in-node=\"0\"\u003eProfessional Certificate of Completion:\u003c\/b\u003e Meets all Texas standards for court-annexed mediation.\u003c\/li\u003e\n\u003cli data-path-to-node=\"23,1,0\"\u003e\n\u003cb data-path-to-node=\"23,1,0\" data-index-in-node=\"0\"\u003eCMI Digital Portal Access:\u003c\/b\u003e Your lifelong resource library.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/shrm-recertification-provider.png?v=1762776681\" alt=\"Shrm recertification provider\" width=\"167\" height=\"167\"\u003e  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/RP2026.png?v=1784123464\" alt=\"\" width=\"160\" height=\"160\"\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-path-to-node=\"23,2,0\"\u003e\n\u003cb data-path-to-node=\"23,2,0\" data-index-in-node=\"0\"\u003eCLE\/CME\/SHRM\/HRCI Credits:\u003c\/b\u003e For licensed professionals.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/vimeo.com\/913390682?fl=pl\u0026amp;fe=vl\" target=\"_blank\"\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Why_become_a_TMCA_Credentialed_mediator_image_for_video_link.jpg?v=1781038595\"\u003e\u003c\/a\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"Monday August 31st 2026 thru Friday September 4th 2026 9AM EST \/ 8AM CST to 6PM EST \/ 5PM CST","offer_id":48780650938603,"sku":null,"price":847.0,"currency_code":"USD","in_stock":true},{"title":"Monday November 16th 2026 thru November 20th 2026 9AM EST \/ 8AM CST to 6PM EST \/ 5PM CST","offer_id":49076669153515,"sku":null,"price":847.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Texas_40_hr_Basic_Mediation_Training2_25f8e35e-6c05-41c2-b370-310549e62e8b.png?v=1784605161"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/collections\/CMI_Course_Thumbnails-3-HR_Collection.png?v=1762563133","url":"https:\/\/conflictmanagementinstitute.org\/fr\/collections\/professionnels-rh.oembed","provider":"Conflict Management Institute","version":"1.0","type":"link"}