{"product_id":"mediation-skills-for-hr-professionals","title":"Mediation Skills for HR Professionals: Empowering You to Resolve Workplace Conflicts","description":"\u003cp\u003e\u003c\/p\u003e\u003ch2\u003e\u003cstrong\u003eMaster the art of mediation to build a more harmonious and productive workplace - Mediation Skills for HR Professionals\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUnresolved conflicts can disrupt productivity, damage morale, and even lead to legal issues. As an HR professional, you're often the first line of defense in resolving these disputes. Mediation Skills for HR Professionals is an interactive webinar that will equip you with the mediation skills to effectively facilitate resolutions between employees and departments, fostering a more positive and collaborative work environment.\u003c\/p\u003e\u003cp\u003eLed by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eUnderstand the fundamentals of HR mediation: Learn the core principles, stages, and best practices of effective mediation.\u003c\/strong\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEstablish neutrality and build trust: Discover how to create a safe space where your employees feel heard and respected.\u003c\/strong\u003e\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eIdentify and address underlying interests: Go beyond surface-level issues to uncover the root causes of conflict.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eFacilitate productive communication: Help your employees express their needs and concerns in a constructive way.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDevelop win-win solutions: Guide your employees towards mutually agreeable resolutions that address everyone's interests.\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eWho Should Attend:\u003c\/h2\u003e\u003cul\u003e\u003cli\u003eHuman Resources professionals at all levels\u003cul\u003e\n\u003cli\u003e\u003cp\u003eHR managers and directors\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003eEmployee relations specialists\u003c\/li\u003e\n\u003cli\u003eAnyone interested in developing workplace conflict resolution skills\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eWhat You'll Learn:\u003c\/h2\u003e\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eThe essential principles and techniques of effective mediation\u003c\/strong\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHow to create a neutral and safe environment for conflict resolution\u003c\/strong\u003e\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eStrategies for active listening, empathy, and effective communication\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eHow to identify and address underlying interests and needs\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eTechniques for facilitating constructive dialogue and generating creative solutions\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePractical tips for handling common challenges that arise during mediation\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eBonus\u003c\/strong\u003e: Earn 1.5 valuable SPHR\/PHR credits while mastering these critical skills.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart of the HRCMR Certification:\u003c\/strong\u003e This webinar is a core module in our comprehensive HR Conflict Management \u0026amp; Resolution Certification program, giving you a recognized credential to boost your career.\u003c\/li\u003e\n\u003cli\u003eThis program has been pre-approved for (1.5 HR General credit hours ) toward\u003cbr\u003eaPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eAbout the Instructor:\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFaith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator and a Texas Distinguished Credentialed Mediator with extensive experience resolving workplace conflicts and training HR professionals. She brings a wealth of real-world knowledge and practical expertise to this webinar.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/Recertification-Provider-Seal.png?v=1760384789\" alt=\"\"\u003e\u003cimg class=\"_resizableImage_c2z95_102\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/shrm-recertification-provider.png?v=1722018770\" alt=\"\"\u003e\u003c\/p\u003e","brand":"Conflict Management Institute","offers":[{"title":"On-Demand Video (Available Now!)","offer_id":45692201730283,"sku":"","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0693\/0618\/8011\/files\/CMICourseThumbnails-13-MediationSkillsforHRProfessionals.png?v=1762777333","url":"https:\/\/conflictmanagementinstitute.org\/fr\/products\/mediation-skills-for-hr-professionals","provider":"Conflict Management Institute","version":"1.0","type":"link"}