Don’t miss the change!
Stop Workplace Drama in Its Tracks: Become a Certified Mediation Specialist and Save Your Team Hours of Conflict.
Join Conflict Management Institute's proven 20-hour program—master de-escalation, role-plays, win-win resolutions, and learn to mediate workplace specific disputes. Earn SHRM, HRCI, and CMI credits + digital badge. Limited spots availble.
What Will We Cover?
Tired of endless team arguments eroding morale and productivity? Unresolved conflicts cost businesses $359B yearly. As an HR leader or manager, you're stuck playing referee—without the tools to uncover hidden issues or rebuild trust. CWMS equips you with conflict management's battle-tested techniques: De-escalate emotions, handle multi-party disputes, and implement prevention systems.
Who Is The Host?
Prepare to be inspired by the knowledge and expertise of our distinguished webinar speaker.
Faith Knight
Lead Instructor, CMI
Faith Knight— 20+ years and Master's in HR, 1,000+ mediations. Florida Supreme Court Certified Circuit Civil MediatorCredentialed Distinguished Mediator, Texas Mediator Credentialing Association, Employment Mediation Specialist
Who Is This Certification For?
HR Leaders & Employee Relations Professionals
You’re the one who gets pulled into every conflict, investigation, and tense conversation. This certification turns you from reactive firefighter into the strategic mediator your organization trusts to resolve disputes fast, fairly, and permanently. Earn 20 SHRM & HRCI credits in one weekend while gaining the exact scripts and processes you need to cut grievance volume, lower legal risk, and finally get off the emotional rollercoaster of workplace drama.
Managers & Supervisors
You didn’t sign up to be a full-time referee, but unresolved team friction is killing productivity and making you look bad. In 2.5 days you’ll master practical de-escalation and mediation tools that stop conflicts in minutes instead of weeks. Walk away able to handle personality clashes, performance disputes, and “he-said-she-said” drama yourself—no more escalating everything to HR and waiting for answers.
Union Representatives & Labor Relations Specialists
You already advocate for fairness, but formal grievances take forever and damage relationships. Add neutral mediation skills to your toolkit and start resolving issues at the table before they blow up into steward cases or arbitration. Past union reps tell us this training has saved them hundreds of hours and turned adversarial conversations into collaborative ones—while earning you 20 continuing education credits.
Get Insights From Our CWMS Alumni
I was honestly blown away by CMI's Certified Workplace Mediation Specialist training. I came in feeling completely overwhelmed by constant team conflicts, and left Sunday afternoon with total confidence and a toolbox I’ve already used three times this week. Best professional development I’ve ever done — worth every penny!
Sarah.M
HR Director
Thanks to the class, we implemented peer mediation in the workplace, and the results were phenomenal! Our employee satisfaction skyrocketed. Very excited to take y'all's next workplace mediation class.
Kelli R.
Labor Relations Manager
As an HR employee, the webinar truly opened my eyes to the vast potential of mediation in reshaping the future of HR disputes. Inspirational and informative!
Lisa T.
HR Generalist - Keen Inc.
Join the Waitlist for the Next Cohort
Participate in this webinar to gain insights into becoming a certified workplace mediator. Explore how conflict management is evolving the workplace and how it can be applied to foster career growth and development.
Connect With Us On Social Media
Follow us on social media to stay up-to-date on our certifications and exclusive content. We'll be sharing exclusive content and discounts with our social media followers.
