Turn Down the Heat: De-escalation Techniques for HR Professionals

Tired of workplace drama?

Unresolved conflict drains productivity, tanks morale, and creates a toxic environment where everyone loses. But what if you could transform those tense situations into opportunities for growth and collaboration?  

As an HR professional, you're often the first line of defense when conflict erupts. That's why mastering de-escalation techniques is no longer a "nice-to-have" skill – it's your secret weapon for building a more harmonious and productive workplace.

This 90-minute webinar will empower you to:

• Recognize the warning signs: Spot those subtle cues – the furrowed brows, the tense voices, the passive-aggressive emails – that signal a conflict is about to boil over.
• Become a master listener: Go beyond just hearing words. Learn to truly listen and uncover the underlying needs and concerns driving the conflict.
• Speak the language of de-escalation: Discover powerful verbal techniques to diffuse tension, calm emotions, and guide the conversation toward a positive resolution.
• Use nonverbal magic: Master the art of body language and tone of voice to communicate empathy, build rapport, and create a safe space for dialogue.
• Guide the conversation: Learn how to shift from conflict to collaboration, find common ground, and generate win-win solutions that everyone can get behind.

Who is this for?

• HR Professionals at ALL levels: Whether you're a seasoned veteran or just starting your HR journey, this webinar will equip you with essential skills to navigate workplace conflict effectively.
• Managers and Supervisors: Gain the confidence to address conflict within your team, foster a more positive work environment, and improve employee morale.
• Anyone who wants to become a conflict resolution rockstar: Seriously, who doesn't want less drama and more productivity in their workplace?

Why This Webinar is Different:

• No fluff, just actionable strategies: This isn't some boring lecture filled with theoretical jargon. You'll walk away with practical tools and techniques you can implement immediately.
• Real-world focus: We'll dive into realistic scenarios and case studies that you can relate to and learn from.
• Expert instruction: Led by Faith Knight, a seasoned HR professional and certified mediator with over 20 years of experience.   
• Interactive learning: Engage in discussions, Q&A sessions, and practical exercises to solidify your understanding.
• Part of the HRCMR Certification: This webinar is a core module in our comprehensive HR Conflict Management & Resolution Certification program, giving you a recognized credential to boost your career.

Ready to transform conflict into collaboration?

Don't let workplace drama drain your energy and productivity. Enroll in "Turning Down the Heat" today and become the conflict resolution hero your workplace needs!

P.S. This webinar is SHRM-approved for 1.5 PDCs, so you can earn recertification credits while you learn!