Mediation Skills for HR Professionals: Empowering You to Resolve Workplace Conflicts
Mediation Skills for HR Professionals: Empowering You to Resolve Workplace Conflicts
Master the art of mediation to build a more harmonious and productive workplace.
Unresolved conflicts can disrupt productivity, damage morale, and even lead to legal issues. As an HR professional, you're often the first line of defense in resolving these disputes. This interactive webinar will equip you with the mediation skills to effectively facilitate resolutions between employees and departments, fostering a more positive and collaborative work environment.
Led by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to:
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- Understand the fundamentals of mediation: Learn the core principles, stages, and best practices of effective mediation.
- Establish neutrality and build trust: Discover how to create a safe space where parties feel heard and respected.
- Identify and address underlying interests: Go beyond surface-level issues to uncover the root causes of conflict.
- Facilitate productive communication: Help parties express their needs and concerns in a constructive way.
- Develop win-win solutions: Guide parties towards mutually agreeable resolutions that address everyone's interests.
Who Should Attend:
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- Human Resources professionals at all levels
- HR managers and directors
- Employee relations specialists
- Anyone interested in developing workplace conflict resolution skills
What You'll Learn:
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- The essential principles and techniques of effective mediation
- How to create a neutral and safe environment for conflict resolution
- Strategies for active listening, empathy, and effective communication
- How to identify and address underlying interests and needs
- Techniques for facilitating constructive dialogue and generating creative solutions
- Practical tips for handling common challenges that arise during mediation
Bonus: Earn 1.5 valuable SPHR/PHR credits while mastering these critical skills.
About the Instructor:
Faith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator with extensive experience resolving workplace conflicts and training HR professionals. She brings a wealth of real-world knowledge and practical expertise to this webinar.
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Información de certificación
Acreditación
Conflict Management Institute está reconocido por SHRM para ofrecer Créditos de desarrollo profesional (PDC) para actividades de recertificación SHRM-CP® o SHRM-SCP®.
¿Habrá un examen?
No, no hay examen.
¿Recibiré un certificado?
Sí, recibirás un certificado de asistencia y una credencial digital.
Experto en la materia
Faith Knight es su socio de confianza para resolver conflictos laborales. Con más de 20 años de experiencia, ha ayudado a innumerables empleadores y empleados a encontrar puntos en común y seguir adelante.
Como fundadora de Knight Mediations, Faith comprende el estrés y la incertidumbre que conllevan las disputas laborales. Está comprometida a brindar un espacio seguro y de apoyo donde todos se sientan escuchados y respetados.
El enfoque de Faith es práctico, realista y orientado a resultados. No le interesan la jerga legal ni las batallas interminables. Su objetivo es ayudarle a encontrar soluciones que funcionen para todos los involucrados.
Las credenciales de la fe hablan por sí solas:
- Máster en RRHH y Empresa
- Más de 1.000 mediaciones exitosas
- Certificado tanto por la Corte Suprema de Florida como por la Asociación de Credenciales de Mediadores de Texas
Group Discounts
Team Development Discounts
Invest in your team's growth and save!
- 2-4 participants: 5% off all courses and certifications
- 5-9 participants: 10% off all courses and certifications
- 10+ participants: 15% off all courses and certifications
To apply your discount, simply enter the number of participants when adding items to your cart. Need assistance? Our support team is ready to help.