Certified Workplace Mediation Specialist (CWMS): The Industry’s Gold Standard in Conflict Resolution

From Conflict Manager to Conflict Hero

Unresolved conflict is a silent drain on productivity, morale, and your organization’s bottom line. But what if you could transform those tense, "he-said/she-said" situations into opportunities for systemic growth?

The Certified Workplace Mediation Specialist (CWMS) program is a reimagined, 20-hour immersive experience designed to give you the authority, the scripts, and the hands-on practice to resolve disputes professionally and legally.

⚠️ Already took the "Foundations" Course?

If you have already completed the Foundations of Internal Workplace Mediation (6-hour course), you have already mastered the Day 1 curriculum!

• Your Path: Join us for Days 2 & 3 to complete your certification.

• Your Credit: 100% of your Foundations tuition will be applied as a credit toward this full certification.

New 20-Hour Immersive Structure: 4X the Practice, 10X the Confidence

We’ve moved beyond short webinars. This is live, in-depth training led by Faith Knight, a Florida Supreme Court Certified Circuit Civil Mediator. You won't just hear about mediation; you will do it.

What You’ll Gain

• CWMS Designation: A nationally recognized credential to add to your professional title.

• 20 SHRM or HRCI Recertification Credits: The highest credit-earning potential in a single program.

• The Mediator’s Toolkit: A digital library of scripts, intake forms, and Memorandum of Understanding (MOU) templates.

• No Stress Certification: We believe in competency, not testing. Certification is awarded based on active participation in our live mediation simulations.

The Curriculum: A Deep Dive into Resolution

Phase 1: Foundations of Internal Workplace Mediation (Day 1)

• The Strategic Shift: Moving from HR Advocate/Judge to Neutral Facilitator.

• Ethics & Legalities: Navigating confidentiality, neutrality, and risk mitigation.

• The Opening: Scripting the "Authority & Safety" of the room to ensure success.

Phase 2: Advanced Skills & Complex Disputes (Day 2)

• Interest Discovery: Digging beneath surface-level demands to find the "Why."

• Neutralizing Language: Mastering the verbal scripts that stop an escalation in its tracks.

• Managing Power Imbalances: Techniques for mediating between leadership and staff.

Phase 3: Final Agreements & Institutional Launch (Day 3)

• Drafting Durable Agreements: Writing MOUs that are clear, actionable, and reduce liability.

• Cultural Implementation: How to promote mediation as a high-value resource within your company.

Who Should Attend?

• HR Leaders ready to move from reactive "firefighting" to strategic resolution.

• Managers & Directors overseeing teams in high-pressure or hybrid environments.

• Employee Relations Specialists looking for a legally grounded, repeatable framework.

The CMI Ethical Guarantee

At the Conflict Management Institute (CMI), we value integrity above all. Our instructors bring years of corporate HR compliance experience. We don't just teach you how to "get along"; we teach you how to facilitate a professional, documented, and ethical resolution process that protects both the employee and the organization.

Ready to lead your organization to a more peaceful, productive future?

Certification:

Upon successful completion of the program, you'll receive the CWMS designation, validating your skills as a qualified workplace mediation specialist.

Don't let conflict hold your workplace back. Become the conflict resolution expert your organization needs with the Certified Workplace Mediation Specialist program!