Certified Workplace Mediation Specialist (CWMS)

Certified Workplace Mediation Specialist (CWMS): Become Your Workplace's Conflict Resolution Hero

Course Overview

Unresolved conflict is a silent killer in the workplace, eroding productivity, morale, and even your bottom line. But what if you could transform those tense situations into opportunities for growth and collaboration? Our Certified Workplace Mediation Specialist (CWMS) program empowers you to become the go-to problem solver in your organization.

Become a Trusted Workplace Mediator:

As a CWMS, you'll gain the advanced skills to:

• • Resolve Disputes with Confidence: Master mediation techniques to facilitate productive conversations and guide parties towards win-win outcomes.
  • Diffuse Tense Situations: Learn to de-escalate conflict, address underlying issues, and foster understanding.
  • Build a Culture of Respect: Create a workplace where open communication and respectful dialogue are the norm, reducing the likelihood of future conflict.

Course Structure:

Our CWMS program consists of five live intensive 90-minute webinars, with roleplays and discussions, each diving deep into the essential aspects of workplace mediation.

Webinar 1: The Foundations of Workplace Mediation: Principles, Ethics, and Best Practices

• Explore the core principles and ethical guidelines that underpin effective mediation.
• Understand different mediation models and approaches for a variety of workplace situations.
• Learn the stages of the mediation process and essential facilitation techniques.

Webinar 2: Advanced Communication Skills for Workplace Disputes: Beyond Active Listening

• Master advanced communication skills like reframing, summarizing, and reality testing to guide productive conversations.
• Learn to identify and address hidden agendas and underlying interests in conflict situations.
• Develop strategies for managing emotions and building rapport with disputing parties.

Webinar 3: Mediating Complex Workplace Disputes: Multi-Party Conflicts, Power Imbalances, and High Emotions

• Explore techniques for managing complex multi-party conflicts and balancing power dynamics.
• Learn to de-escalate heightened emotions and create a safe and neutral space for dialogue.
• Develop strategies for addressing differences of opinions and unconscious biases in mediation.

Webinar 4: Legal Considerations and Confidentiality in Workplace Mediation

• Understand the legal framework surrounding mediation confidentiality and privilege.
• Explore how mediation can help avoid litigation and reduce legal risks for organizations.
• Discuss the ethical obligations of workplace mediators in upholding confidentiality and neutrality.

Webinar 5: Building Your Mediation Skills in the Workplace: Strategies for Success

• Develop a personal mediation toolkit with practical techniques and strategies.
• Learn how to promote mediation as a valuable conflict resolution resource within your organization.
• Explore ways to create a mediation-friendly culture in the workplace.

Who Should Attend:

• • HR professionals seeking to enhance their conflict resolution expertise
  • Managers and supervisors responsible for managing team dynamics
  • Union representatives interested in resolving workplace disputes through mediation
  • Anyone seeking to become a skilled and trusted mediator in their workplace

Certification:

Upon successful completion of the program and passing the final exam, you'll receive the CWMS designation, validating your skills as a qualified workplace mediation specialist.

Don't let conflict hold your workplace back. Become the conflict resolution expert your organization needs with the Certified Workplace Mediation Specialist program!