Navigating Difficult Conversations with Confidence: A Guide for HR Professionals

Master the art of communication to resolve workplace conflicts and build a stronger team.

Course Description:

Difficult conversations are an inevitable part of the HR professional's role. Whether you're addressing underperformance, managing interpersonal conflicts, or handling sensitive employee issues, effective communication is key. In this interactive webinar, you'll gain the essential skills and strategies to confidently navigate these challenging interactions.

Led by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to:

• • Understand and manage your own emotions during high-stakes conversations
  • Recognize and respond to the emotional cues of others
  • Develop active listening skills to build rapport and foster understanding
  • Apply a step-by-step framework to structure difficult conversations for positive outcomes
  • Communicate with empathy and clarity to de-escalate conflict and find solutions

Who Should Attend:

• • Human Resources professionals at all levels
  • HR managers and directors
  • Employee relations specialists
  • Anyone responsible for managing employee performance or resolving workplace conflicts

  • Employee Relations Managers
    

  • Training and Development Managers
    

  • Organizational Development Consultants
    

  • Business Owners and Entrepreneurs
    

  • Department Managers and Supervisors
    

  • Team Leaders and Project Managers
    

  • Legal Counsel 
    

  • Anyone seeking to improve their conflict resolution skills in a professional setting

What You'll Learn:

• • Essential emotional intelligence tools for navigating difficult conversations
  • Effective communication strategies to de-escalate conflict and build trust
  • A step-by-step framework for approaching challenging discussions with confidence
  • How to handle a wide range of HR-related difficult conversations, including performance issues, interpersonal conflict, and sensitive topics
  • Practical tips for maintaining professionalism and managing your own emotions during stressful interactions

Bonus: Earn 2 valuable SPHR/PHR PDC's while mastering these critical skills.

About the Instructor:

Faith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator with extensive experience resolving workplace conflicts and training HR professionals. She brings a wealth of real-world knowledge and practical expertise to this masterclass.