Mediation Skills for HR Professionals: Empowering You to Resolve Workplace Conflicts

Master the art of mediation to build a more harmonious and productive workplace.

Unresolved conflicts can disrupt productivity, damage morale, and even lead to legal issues. As an HR professional, you're often the first line of defense in resolving these disputes. This interactive webinar will equip you with the mediation skills to effectively facilitate resolutions between employees and departments, fostering a more positive and collaborative work environment.

Led by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to:

• • Understand the fundamentals of mediation: Learn the core principles, stages, and best practices of effective mediation.
  • Establish neutrality and build trust: Discover how to create a safe space where parties feel heard and respected.
  • Identify and address underlying interests: Go beyond surface-level issues to uncover the root causes of conflict.
  • Facilitate productive communication: Help parties express their needs and concerns in a constructive way.
  • Develop win-win solutions: Guide parties towards mutually agreeable resolutions that address everyone's interests.

Who Should Attend:

• • Human Resources professionals at all levels
  • HR managers and directors
  • Employee relations specialists
  • Anyone interested in developing workplace conflict resolution skills

What You'll Learn:

• • The essential principles and techniques of effective mediation
  • How to create a neutral and safe environment for conflict resolution
  • Strategies for active listening, empathy, and effective communication
  • How to identify and address underlying interests and needs
  • Techniques for facilitating constructive dialogue and generating creative solutions
  • Practical tips for handling common challenges that arise during mediation

Bonus: Earn 1.5 valuable SPHR/PHR credits while mastering these critical skills.

About the Instructor:

Faith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator with extensive experience resolving workplace conflicts and training HR professionals. She brings a wealth of real-world knowledge and practical expertise to this webinar.