HR Conflict Manager Certification (HRCMR)

Course Overview

Is workplace conflict impacting your organization's productivity and morale? In today's dynamic work environments, effective conflict resolution is a must-have skill for HR professionals. Our HR Conflict Manager Certification (HRCM) program equips you with the essential tools and strategies to navigate even the most challenging workplace disagreements.

Become a Conflict Resolution Expert:

Don't let conflict control your workplace. This comprehensive program will empower you to:

• Master Workplace Conflict Resolution: Learn proven techniques for facilitating productive conversations, mediating disputes, and guiding parties towards win-win solutions.
• De-escalate Tensions: Acquire the skills to identify and defuse escalating situations before they cause lasting damage.
• Build a Culture of Respect: Implement proactive strategies to foster open communication, collaboration, and mutual understanding within your organization.

Course Structure:

Our HRCM program consists of five engaging 90-minute webinars, each focusing on a critical aspect of conflict resolution in the HR context.

Webinar 1: De-Escalation Techniques for HR Professionals: Turning Down the Heat on Workplace Conflict

• Identify the warning signs of escalating emotions.
• Practice active listening skills to understand underlying concerns.
• Master verbal and non-verbal techniques to diffuse tense situations.
• Guide discussions towards productive problem-solving.

Webinar 2: Facilitating Collaborative Conflict Resolution: Moving from Standoff to Solutions

• Understand different conflict resolution styles and how to adapt your approach.
• Create a safe space for open communication and constructive dialogue.
• Use effective questioning techniques to uncover root causes and common ground.
• Facilitate brainstorming sessions to generate win-win solutions.

Webinar 3: Building a Culture of Civility: Proactive Conflict Management Strategies for HR

• Identify and address common sources of conflict within your organization.
• Implement conflict prevention policies and procedures.
• Train employees in basic conflict resolution skills.
• Promote healthy communication and constructive feedback.

Webinar 4: Navigating Difficult Conversations: Strategies for Addressing Employee Behavior

• Practice clear and direct communication techniques to address challenging behaviors.
• Set boundaries and expectations with employees while maintaining professionalism.
• Learn effective documentation techniques for managing employee relations.
• Recognize when to involve higher management or external experts.

Webinar 5: Managing Conflict in a Changing Workforce: Virtual Teams, Hybrid Environments, and Beyond

• Adapt conflict resolution strategies for remote and hybrid work settings.
• Navigate cultural differences and diverse communication styles.
• Utilize technology tools for virtual mediation and conflict resolution.
• Understand the impact of evolving workplace dynamics on conflict.

Who Should Attend:

• HR professionals at all levels
• HR managers and directors
• Employee relations specialists
• Workplace conflict resolution practitioners
• Anyone seeking to enhance their conflict resolution skills in the workplace

Certification:

Upon successful completion of the program and passing the final exam, you'll receive the HRCM designation, and 7.5 Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®recertification activities, demonstrating your expertise in workplace conflict management.

Take the next step towards becoming a certified HR Conflict Manager and create a more harmonious and productive workplace for your organization!