HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive.

HR Conflict Management & Resolution (HRCMR)

The 20-Hour Live Virtual Intensive | September 15–17, 2026

Early Bird: $847 through August 20th. Standard tuition $997.

Stop Firefighting. Start Resolving.

You're the person who gets called when a situation has already escalated — the tense department, the separation that could go sideways, the disagreement that's hardened into something stuck. You manage it Tuesday and it resurfaces Friday. That loop is exhausting, and it's a real liability.

HRCMR is built to break the loop. Over three live days, you'll move from reacting to conflict to reading it — learning the specific language, frameworks, and self-regulation that let you walk into a difficult conversation with a plan instead of instinct.

Earn 20.00 SHRM PDCs and 20.00 HRCI credits — a third of your three-year recertification cycle, in one cohort.

What You'll Be Able to Do

This program is built around what you actually say and decide in the room. By the end, you'll have practiced:

• Tactical De-escalation — the verbal scripts that lower the temperature of a heated exchange and reframe aggression into a workable business interest.
• The Inquiry Shift — a structured questioning sequence that moves a person from reactivity toward problem-solving.
• The Resolution Spectrum & Selection Matrix — a method for choosing the right intervention for a given dispute, based on your goal, the level of risk, and whether the parties can currently reason.
• Difficult Conversation Protocols — structured approaches for behavioral corrections, performance interventions, and high-stakes separations, handled with professional boundaries and a defensible record.
• Resilience & Self-Regulation — how to stay the steadiest person in the room and keep one team's tension from spreading across a department.
• Digital & Hybrid Friction — resolving the conflict that hides in Slack threads and distributed teams where context gets lost.
• The Risk Lens — reading conflict as an organizational exposure, recognizing retaliation indicators, and intervening before a situation becomes a grievance or an EEO claim.

Who This Is For

If your work is defined by high-stakes people problems, you're in the right place:

• HR Directors & Business Partners — moving from referee to architect of a healthier culture.
• Employee Relations Specialists — the practitioners who own separations, investigations, and grievances.
• Risk & Compliance Managers — treating conflict as the liability it is, and reducing it early.
• People & Operations Leaders — resolving team friction before it becomes a formal complaint.
• Small Business & Nonprofit Leaders — handling sensitive dynamics without a full HR department behind them.

How the 20 Hours Work

Every hour is live or coached — nothing here is a video you watch alone.

• Live instruction and practice (13.5 hours). Three days with a live instructor, working through Representative Practice Scenarios drawn from real HR and Risk situations — escalated separations, peer disputes, hybrid-team friction, harassment and retaliation exposure, and multi-party investigations. Each is practiced and debriefed together.
• Applied work between sessions (6.5 hours). You'll draft your own resolution scripts, build your own frameworks, and bring your own real scenarios. This work is reviewed with the instructor in the next live session — it isn't a completion checkbox, it's the material the next day's coaching is built on.

The Three Days

Day 1 — Foundations & Resolution
The anatomy of escalation, the Inquiry Shift, and the Resolution Spectrum. Guided de-escalation practice.

Day 2 — Representative Practice Scenarios
A full day of live practice with structured feedback: choosing the right framework, deploying the right script, and debriefing each one.

Day 3 — Leadership, Resilience & Capstone
Self-regulation under pressure, resolving digital and hybrid friction, and a capstone integration lab that brings the full toolkit together.

What You'll Leave With

• 20.00 SHRM PDCs and 20.00 HRCI credits — a third of a recertification cycle
• The HRCMR Designation from the Conflict Management Institute
• The full Resolution Toolkit — the Tactical Script Bank, framework references, and protocol guides, built to open on a real Tuesday morning

Accreditation

The Conflict Management Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® and SHRM-SCP® recertification. This program is valid for 20.00 PDCs.

This program has been pre-approved for 20 HR (General) recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Your Instructor

Faith Knight, founder of Knight Mediations, brings more than 20 years of workplace conflict resolution experience and over 1,000 successful mediations. Her approach is practical and results-oriented — focused on what works when a real situation is in front of you. She holds a Master's in HR and Business and is credentialed by the Florida Supreme Court and the Texas Mediator Credentialing Association.

Registration

Early Bird: $847 (through August 20th) · Standard: $997
Cohort size is capped so every participant gets individual coaching.

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